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» VISIT US ONLINE @ DSNEWS.COM 65 LENDER/SERVICER PROFILE Green Tree Servicing, LLC REGIONAL Sources: Greentreecreditsolutions.com (1/24/14), Walterinvestment.com (1/24/14), Fitch Ratings (6/20/2013), Moody's Investor's Service (5/24/2012), Standard & Poor's (3/11/2013) Take a look inside the numbers S T A T E S S E R V I C E D * SWOT STATEMENT (Strength, Weakness, Opportunity, Threat): According to Standard & Poor's most recent servicer evaluation, Green Tree's strengths include: » Very competitive collection and loss mitigation call center metrics » Good training regimen, which the company has recently improved » Reviews of servicing operation by several different areas » Comprehensive vendor management policies » Experienced and tenured senior and middle management The ratings agency found Green Tree's weaknesses to be: » Elevated call center turnover » Uncertainty over impact of portfolio transfers on company performance RECOGNITION According to a press statement released on Fanniemae.com, in August 2013 Fannie Mae recognized Green Tree Servicing under its STAR Program. STAR, which stands for Servicer Total Achievement Awards, was created by Fannie Mae to establish servicing standards for its servicing partners. Fannie Mae named Green Tree as top in its peer group for liquidation efficiency. COMPANY VITALS Headquarters: St. Paul, Minnesota Phone: 866.950.3390 Online: Greentreecreditsolutions.com Green Tree Servicing, LLC, is based in St. Paul, Minnesota, and has 29 offices throughout the U.S., including major facilities in Rapid City, South Dakota; Tempe, Arizona; and Fort Worth, Texas. Green Tree has been operating in the specialty mortgage servicing sector for more than 30 years, providing special servicing, loss mitigation strategies, and integrated capital market solutions. Green Tree is owned by Walter Investment Management Corp. but has a history of acquisition, which includes being bought in 2008 by insurance company Conseco for $6.4 billion. Conseco filed for bankruptcy in 2002 and sold Green Tree the next year for $850 million to private equity firms Cerberus Capital Management, Fortress Investment Group, and J.C. Flowers. Private equity firm Centerbridge Partners then bought Green Tree in 2007, with the company eventually ending up under the umbrella of Walter Investment in 2011. With the acquisition of Green Tree, Walter Investment moved being classified as a REIT. COMPANY'S LATEST January 13, 2014 RSI Alert: Walter Investment Management Now Oversold Legendary investor Warren Buffett advises to be fearful when others are greedy, and be greedy when others are fearful. . . . In trading on Monday, shares of Walter Investment Management Corp. (NYSE: WAC) entered into oversold territory, hitting an RSI reading of 29.4, after changing hands as low as $33.61 per share. - Forbes SERVICER RATINGS Fitch Ratings: U.S. Residential Primary Servicer Rating for Prime >> RPS2+; Subprime >> RPS2; HLTV >> RPS2+; HELOC >> RPS2+; Second Lien >> RPS2+; Special Servicer >> RSS2+ Moody's Investor's Service: Primary Servicer for Mortgages Manufactured Housing >> SQ2; Mortgages Subprime >> SQ2-; Mortgages Second Liens >> SQ2 Standard & Poor's: Residential Mortgage Subprime Servicer >> ABOVE AVERAGE; Special Servicer >> ABOVE AVERAGE; Subordinate-lien Ser- vicer >> ABOVE AVERAGE; Asset-backed, Manufactured Housing Ser- vicer >> ABOVE AVERAGE; Financial Position Subranking >> Sufficient KEY PERSONNEL Keith A. Anderson CEO and President James R. Breakey SVP and CIO Patricia L. Cook EVP Business Development Brian F. Corey SVP and General Counsel – Secretary Thomas J. Franco EVP of Servicing Jeff Hillgoss EVP of Capital Markets Staffing » Servicing staff: 2,500 » Staff experience (averages): » Senior managers: 23 years' industry experience, 11 years' tenure » Middle mangers: 16 years' industry experience, 8 years' tenure » Total annualized turnover: 10.6 percent for managers and 28 percent for staff » Servicing sites: » Twenty-nine U.S. offices KEY TECHNOLOGY Loan servicing system: GTA, a proprietary application Third-party reporting: Atlas Freddie Mac reporting: MSP VERBOSITY "Walter Investment, with its more than 50-year history of strong performance, enables us to provide our customers with additional services and solutions, creating an even more robust business solutions provider operating within a larger and stronger capital base. We are already taking advantage of becoming part of Walter Investment and developing plans to enhance our business services offerings." - Keith Anderson, CEO, Green Tree Arizona, South Dakota, Texas As of No. of Loans Volume ($000s) December 2008 646,239 23,011.93 December 2009 714,234 34,187.01 December 2010 657,109 25,999.38 December 2011 771, 578 38,097.84 June 2012 994,699 81,592.14 TOTAL PORTFOLIO VOLUME