DS News

2 he topic of risk always is at the forefront of mind of the collective industry. is past month in particular, risky decisions were everywhere as temperatures plunged, streets iced, and snow battered areas that were previously known for their warm climates. Risk had to be weighed, whether to brave the elements or to stay put. is month's cover story focuses on the details that take a company's customer service strategy from good to exceptional. And, Jan Duke explores the increasing costs of compliance for lenders and servicers in her piece this issue. She offers strategies for success in growing your business while remaining compliant. Each individual had to make decisions based often on incomplete information or information rooted in experiences from the past. is issue of DS News attempts to answer some of these questions about risk—specifically securities-related risk. Myriad changes have occurred since the subprime mortgage crisis, and managing a new landscape of securitization is fraught with its own level of risk— and reward. Securitizations were once the vanguards of a new financial revolution, offering nascent arenas for growth and financial opportunity. But a global crisis and a housing market meltdown left investors and analysts alike to wonder how to best manage—and, in some cases, federally regulate—these financial tools. Recently, investors have shied away from the risk, taking positions in less volatile markets, and securities have slowly ebbed from the public's consciousness. Sandra Lane explores the slippery slope securitizations are on as it tries to gain ground in the market again. Here at DS News, our job is to report the current market trends so that you, as a reader, can make well-informed and educated projections about the future. Drop us a line at Editor@DSNews.com to share your wisdom on the current state of securitization, and help us work together to create a new, less risky, mortgage and servicing industry. Your DS News Editorial Team Risky Business default servicing | in print and online VOL. 12 NO. 3 No part of this publication may be reproduced without written permission from the publisher. ©2014 REO Publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. PUBLISHER ACTING EDITOR-IN-CHIEF DESIGN DSNEWS.COM VIDEO EDITOR STAFF WRITERS CONTRIBUTING WRITERS COPY EDITORS EDITORIAL ADVISORY BOARD ADVERTISING DS NEWS BLACK BOOK AND LEGAL LEAGUE 100 SOCIAL MEDIA CIRCULATION Mark Hulme Ashley Harris Jonathon Won Jordan Funderburk Tory Barringer, Colin Robins Jan Duke, Sandra Lane, Vincent Spoto Alison Rich, Krista Franks Jerry Alt, LOGS Network Amy Crews Cutts, PhD, Equifax Vic Draper, ProVest Steven Horne, Wingspan Portfolio Advisors Jeffrey Jaffee, CitiMortgage Rick Sharga, Auction.com Jason Myers: 214.525.6760 Thomas Griffin: 214.525.6754 Robyn Clayton: 214.525.6716 David Hoierman: 214.525.6728 Stacie Hawkins: 214.525.6781 Kevin McCrea: 214.525.6756 Kelli Snowgren: 214.525.6786 Blake Stepan Rebecca McDowell f o r m e rl y m a g a z i n e Follow DSNewsDaily on CHAIRMAN AND CHIEF CREATIVE OFFICER PRESIDENT AND CHIEF EXECUTIVE OFFICER CHIEF FINANCIAL OFFICER DIRECTOR OF ACCOUNTING MARKETING DIRECTOR OF CURRICULUM DESIGN PRODUCTION Mark Hulme Ed Delgado John Harrison Ernest Gillespie Matt Hulme Heather Jo Sean Walker Jason Stone Jonathon Won Denis Kashoid Luke Rose FROM OUR DESK

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