DS News

70 Property Preservation Guide SPECIAL ADVERTORIAL SECTION 70 Property Preservation Index SENTINEL FIELD SERVICES, INC. KEY PERSONNEL Phil Johnsen CEO Tom Beckett National Vendor Manager Staffing » Number of company employees: 68 » Size of vendor/contractor network: 645 COVERAGE AREA » AK, AZ, CA, CO, HI, IA, ID, MI, MN, MT, ND, NE, NM, NV, OR, PA, SD, UT, WA, WI, WY RECENT INDUSTRY AWARDS/ ACCOLADES RECEIVED MountainWest Capital Network named Sentinel Field Services, Inc. as one of Utah's Top 100 Fastest Growing Companies. http://mwcn.org/blogs/news/ mwcn-2013-utah100 CORPORATE DETAILS: 375 S. State Street, Suite D, Clearfield, UT 84015 | 801.920.6764 | sfsco.net COMPANY DESCRIPTION: Sentinel provides inspections, field services, and property preservation in 21 states for top mortgage lenders, servicers, and GSE/government agencies. Deep expertise in every aspect of pre-sale and REO inspections, property maintenance, repairs, eviction management, lien resolution, HOA fees, utilities management, VPR, and code enforcement make Senti- nel the field services vendor-of-choice. BUSINESS LINES/SERVICES: From asset acquisition through to final closing, Sentinel ensures the properties we are responsible for are inspected, preserved, and maintained in compliance with client and regulatory guidelines and local code requirements. Supporting Asset Managers and REO brokers, we share our clients' common goals of quickly and accurately assessing property condition, securing the asset, removing any environmental or other health and safety hazards, maintaining the property in ready-to-market condition, and resolving all property-based impediments that might delay closing. COMPANY HISTORY: Founded in 2000, Sentinel has more than 14 years of experience providing all aspects of REO and pre-sale property maintenance, repair, and preservation services and it has a proven track-record of successfully providing property preservation and maintenance field services to four of the top 10 largest financial service organizations (Bank of America, Freddie Mac, Fannie Mae, and HUD). Sentinel has demonstrated best-in-class performance in our current, 21-state cover- age area. Sentinel has consistently and successfully expanded coverage to meet our clients' needs. WHAT DIFFERENTIATES SENTINEL FROM THE COMPETI- TORS: The very essence of what distinguishes Sentinel from other field services companies is perfectly summed up in the company's name. A company co-founder served as a sentinel for the Tomb of the Unknowns at Arlington National Cemetery near our nation's capital and was responsible for securing and preserving those sacred grounds. As our "Sentinel" name suggests, our primary responsibilities are to secure, preserve, and maintain properties on behalf of our clients and coordinate our efforts with asset managers and brokers to facilitate a rapid sale and maximum value. Broad and deep experience in REO, foreclosure, loss mitigation, FHA, FDMC, FNMA, VA, and conventional loan types further distinguish Sentinel from the rest. We serve high- volume lenders, loan servicers, government agencies, GSEs, asset management, and other business clients. Our thorough understanding of the unique nuances of in- dividual clients makes Sentinel the ideal service provider and partner to execute successful asset management and disposition strategies. We consistently achieve bet- ter than 98% quality and service client ratings. KEYS TO SENTINEL'S SUCCESS: Sentinel's unwavering commitment to disciplined precision in the preservation of our clients' properties is manifested in our standard of ZERO DEFECTS and depends upon the discipline of Six Sigma process improvement principles. Guided by these "Black Belt" principles, our internal, independent review of all work orders quickly identifies all deficiencies and provides immediate feedback and recommendations to the work order processing teams. Those indepen- dent reviews take the form of 1) field manager reviews conducted by Sentinel field employees, 2) quality control inspections conducted in the field by independent QC inspectors; and 3) internal case file reviews conducted by internal QC Specialists. This disciplined approach to continual process improvement and sustained, error-free execution is perfectly complemented by a client-centric team organization. Specific teams are organized around each client with a single point of contact, facilitating deep understanding of the unique needs of each client and fostering superior communication. FIELD STRATEGIES: Much of Sentinel's growth and suc- cess directly results from our ability to staff our vendor network with local and experienced "primary," "second- ary," and "bullpen" vendors in each ZIP code area. This "3-Deep" approach eliminates a layer of re-contractors commonly used by other large providers. The result is reduced risk, greater simplicity, and increased speed-of- delivery. At the center of this field-centric approach are the field managers – Sentinel employees based in their own geographic territories. These field managers coor- dinate Sentinel's service delivery in their areas through vendor selection, onboarding, and training. They work closely with the vendors to ensure successful, on-time completion of work orders and address performance gaps through quality reviews, coaching, re-training, and performance measurement. PARTNERSHIP PRINCIPLES: Sentinel is only as good as the vendors and contractors that complete the work in the field. With a field-centric focus, Sentinel builds and maintains strong partnerships with its contractors and vendors. Our accelerated vendor payment plans typically result in vendors being paid two- or three-times faster than competitors. Rapid payment, combined with train- ing, communication programs, and regular vendor sur- veys, is our secret to maintaining great working relation- ships with the highest-quality, best-performing vendors in each local market. Sentinel's commitment to building and nurturing productive partnerships extends beyond our field vendors and includes our key stakeholders—bro- kers, asset managers, and client stakeholders. SPECIAL ADVERTORIAL SECTION

• Cover