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74 Asset Management Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Keith Murray, MAI President and CEO Cheryl Johnson COO Effie Dennison SVP, Strategic Development Brandon Kirkham SVP, Operations Support Joe Morrow SVP, Operations Staffing » Number of employees: 350 BUSINESS LINES, SERVICES, AND PRODUCTS: » Asset management » Short sales services » Rental management » Eviction services » Property preservation » Inspections » Title and closing services » Commercial management services » Valuations Mortgage Services TM VRM MORTGAGE SERVICES CORPORATE DETAILS: 4100 International Parkway, Suite 1000, Carrollton, Texas, 75007 | 1-877-880-7720 info@vrmco.com | vrmco.com COMPANY DESCRIPTION: From retention to disposition, VRM Mortgage Services provides solutions for managing defaulted loans and assets that reduce compliance and reputational risk while dramatically reducing operational drag and loss severity. Employing the industry's best talent, leading technology, and proven processes, VRM provides scalable outsourcing solutions to manage the default life cycle from borrower outreach to asset disposition. The focus for VRM has always been on serving its clients, which include banks, GSEs, and non-profit organizations. VRM has a deep commitment and understanding of its corporate responsibility not only to the clients it serves, but to the communities in which the company operates. Although a nationwide provider, the company works directly with local providers to help ensure the revenues generated are retained within the affected communities as much as possible. As a certified minority-owned business, VRM is committed to promoting a culture of diversity and inclusion. Its vendor partners include a number of women-, minority-, disabled-, veteran-, and LGBT-owned businesses. As a testament to the company's commitment, VRM has developed sourcing solutions to help ensure that it uses small, minority-owned businesses wherever possible and uses technology to track progress of diversity spending goals. COMPANY HISTORY: VRM Mortgage Services was founded in 2006 with the aim of providing portfolio managers reliable, high quality outsourcing services for the management of their REO assets. Since then, the company has listed, managed, and sold over 500,000 properties for its clients, while expanding its capabilities far beyond conventional asset management. The VRM of today is about much more than REO. The company is now a complete default servicing solutions provider that has stayed true to the brand promise it started with— outperform client expectations and benchmarks while restoring value to the communities it serves. No matter what service the company provides, VRM's focus is on helping its clients adapt to the realities of a changing real estate market. VRM believes everyone benefits when communities are given the support they need to grow sustainably, and the company is proud to deliver solutions that look beyond the bottom line— changing the world one asset, one mortgage at a time. KEY FEATURES/BENEFITS: Technology: VRM owns an unrivaled proprietary technology platform that has been built from the ground up, is fully customizable, and can be fully integrated. According to VRM, its technology platform regularly outperforms competitors' platforms, so much so that VRM's clients are either leveraging VRM's technology platform or have asked to do so. Compliance: VRM's proprietary technology platform also automates workflow and completes a compliance checklist for every property that tests for regulations that range from local municipalities to federal requirements. The company maintains internal quality control and audit teams that are separate from business processes and groups to audit internal controls and automate processes. These teams routinely perform audits on VRM's internal business activities and on the company's third-party providers. VRM is SSAE-16 certified and has passed two OIG audits with no operational findings. Vendor Management: VRM has a dedicated vendor management department that is solely responsible for identifying, qualifying, and ensuring vendor compliance for the company's national vendor network, which consists of more than 6,500 brokers, title/closing firms, eviction attorneys, and field service providers. In-House Training Platform: VRM clients benefit from a dedicated training division for client-specific training, VRM University (VRMU). VRMU is an educational platform created by VRM to provide comprehensive training and certifications to real estate professionals, vendors, and homebuyers as well as social-economic entities and non-profit organizations. The business line provides industry training and certifications as well as fully customizable leadership and compliance training for small to mid-sized businesses. WHAT SETS YOU APART FROM YOUR COMPETITORS: VRM takes special pride in its compliance, attention to detail, process management, turn time, and performance—all areas in which the company regularly outperforms competitors on scorecards. At the end of the day, VRM understands that this high-performance culture is what enables everything downstream and why the company continues to grow in a shrinking market. Further, VRM's commitment to community gives its clients peace of mind knowing that the company is protecting their best interests, reducing their reputational risk, and, most importantly, pouring life back into communities. WHAT INDUSTRY AWARDS, ACCOLADES, AND MILESTONES HAS YOUR BUSINESS ACHIEVED?: In 2014, VRM reached a milestone when it sold its 500,000th REO property. The company was also recognized by DiversityBusiness.com as one of the leading African American and Diversity-Owned Companies—ranking 46th on a national list that includes NBA Hall of Famers Michael Jordan and Ervin "Magic" Johnson, fashion icon Tyra Banks, music producer Dr. Dre, and media moguls Russell Simmons and Oprah Winfrey. The company also made the top 100 diversity-owned Texas companies list.

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