DS News

34 HAZARD CLAIMS SETTLEMENT BEGINS WITH EDUCATION Metro Public Adjustment, d/b/a MetroCorp Claims, is a leading provider of Hazard Claims Solutions with processes designed to protect and maximize insurance recoveries for REO portfolio holders. MetroCorp Claims has perfected this methodology by implementing processes identifying missed loss recovery opportunities and insuring maximum recovery efforts for investors. For example, Hurricane Sandy was the costliest storm in modern history. In its wake, servicers and investors lost millions of dollars because indifferent insurers failed to properly educate portfolio and asset managers of the necessity to inspect roofs on an individual basis. As a result, many of these assets did not receive the personalized approach and dedication needed to identify all forms of storm damages leading to subpar financial recoveries for damages. With proper hazard claims management and client education, insurance reimbursements would have increased along with the covered repairs needed to improve property marketability, reduce holding time, and improvements in neighborhood curb appeal. Targeting maximum claim settlement is a process that begins by asking the right questions. Unfortunately, many associates tasked with asset management are inexperienced when it comes to property restoration processes. MetroCorp Claims' bank of experienced talent can guide portfolio managers to specific cost saving practices. MetroCorp Claim's President, Steve J. McCaffrey, was introduced to the hazard claims insurance industry in 1985 while filing a residential water damage claim for his parent's home. e McCaffreys obtained the services of a Public Adjuster and upon delivery of a favorable claim settlement, was impressed by the free education provided by the adjustor during this stressful process. Mr. McCaffrey was inspired by the contribution the Pubic Adjuster made in offering valuable service to property owners and embraced this philosophy as his own. From this point forward, this mission became the core principle of MetroCorp Claims with the primary tenant to educate all levels of property owners about their rights under their insurance policy. Founded in 1993, MetroCorp has licensed Public Adjusters throughout the United States and the Virgin Islands and has consistently exceeded the expectations of its clients both consumer and commercial markets winning them the highest possible hazard claim insurance settlement. McCaffrey credits the company's success to its commitment to hiring quality people to provide quality service. Individual attention is paid to each claim as if it were the company's own claim. In-house continuing education ensures that claims adjusters have the power tools of loss mitigation; proper policy language and knowledge of compliance statute changes. MetroCorp keeps vigilant watch over daily insurance case law changes to aggressively meet market changes. MetroCorp stands above and beyond its competition by responding to loss events with common sense questions and an open minded attitude toward discovering maximum insur- ance coverage. e heart of its corporate culture is helping people recover from loss. It is true that loss events create uncertainty. It is also true that when everything is uncertain it is then that anything is possible. MetroCorp restores client's faith by bringing resolution to the loss situation and obtaining optimal financial outcome. MetroCorp's market prominence has created a spotlight within which it sets the bar for industry success. In 2004, McCaffrey founded the American Association of Public Insurance Adjusters, (AAIPIA) in order to support the efforts of the National Association of Insurance Commissioners (NAIC). AAPIA has become a leading professional organization representing Public Adjusters from all over the United States and sponsors educational, social and networking programs throughout the year. SPONSORED STORY MetroCorp stands above and beyond its competition by responding to loss events with common sense questions and an open minded attitude toward discovering maximum insurance coverage.

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