DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.
Issue link: http://digital.dsnews.com/i/486100
52 SPECIAL ADVERTORIAL SECTION SHORT SALE TECHNOLOGY/OUTSOURCER PROFILE Short Sales Technology and Outsourcing Profiles SPECIAL ADVERTORIAL SECTION ServiceLink, A Black Knight Company KEY PERSONNEL Mike Radesky Managing Director, Servicing Solutions Stacey Bayley SVP, Loss Mitigation Denise Hammond VP, Short Sale Bethany Walker AVP, Short Sale Staffing » Number of Employees: 3,700 Business lines, services, and products ServiceLink is an industry leader in short sale services, providing both end-to-end and component solutions customized to meet the needs of our clients. Services include: » Customer Outreach & Document Collection: Experienced outreach agents conduct customized call campaigns to obtain customer participation. ServiceLink has full outreach call center capability with a sophisticated dialer and recorded line system. » Marketing the Property: Consistent and timely follow up with the customers Listing Agent drives success. » Decision Cycle Time Management: Cradle to Grave model of file ownership accelerates decision cycle times. » Closing: Tightly controlled closing processes drive an 88 pecent closing rate. CORPORATE DETAILS: 1400 Cherrington Parkway, Moon Township, PA 15108 | 1.800.777.8759 denise.hammond@servicelinkfnf.com | svclnk.com COMPANY DESCRIPTION: ServiceLink, a Black Knight company, is the premier national provider of transaction services to the mortgage and finance industries. ServiceLink delivers valuation, title and closing, and flood services to mortgage originators; end-to-end subservicing to mortgage servicers; and default valuation, default and loss mitigation title and closing, field services and liquidation solutions that support servicer loss mitigation efforts and the foreclosure process. COMPANY HISTORY: Through its predecessor companies, ServiceLink has been providing transaction services to the mortgage industry for more than 47 years. ServiceLink has transformed how lenders and servicers do business by providing integrated mortgage solutions for the origination, servicing, and default markets. The following is a historic outline: » 1967: Creation of first vendor management company in the mortgage industry under the name Pennsylvania Property Reports, delivering property reports to mortgage and home equity lenders. » 1983: Expands its offerings to provide appraisal management services. » 2000: Acquisition of appraisal quality control review and collateral risk assessment services. » 2005: Acquisition of ServiceLink a centralized national lender platform providing title, settlement, appraisal, default and asset management-related products. » 2007: Acquisition of expanded suite of title, settlement, appraisal, default and asset management-related products and services using industry-leading technology. » 2009: Acquisition of LoanCare expanding offering of a full loss mitigation offering. » 2014: Formation of ServiceLink, a Black Knight Company, consisting of Lender Processing Services, Inc. transaction services' businesses and the services offerings previously owned by FNF's ServiceLink division WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS? ServiceLink is a long-trusted partner to the servicing industry and pioneered the development of a viable short sale solution before its value became widely apparent. Our proficiency in short sale management comes with a refined understanding of the regulatory landscape as well as a highly proficient performance process. The deep experience of our staff is the foundation for delivery of outstanding service to your customers, resulting in an enhanced customer experience and a minimization of complaints during this difficult time for them. WHAT SETS YOU APART FROM YOUR COMPETITORS?: Knowledge and Experience – ServiceLink possess extensive knowledge and experience processing Fannie Mae, Freddie Mac, FHA, VA, HAFA, and private investor portfolios. Collaboration with Stakeholders – ServiceLink has experience with working with all key stakeholders including the investor, servicer, mortgage insurance, junior lien holder, agent, and the borrower. Licensing & Regulatory - ServiceLink is FDCPA and SAFE Act Licensed and is currently processing Short Sale files in all 50 States. Through coordinated audit, compliance, and risk efforts, ServiceLink identifies, reports, and monitors compliance risks to ensure deficiencies and/or regulatory changes are comprehensively reviewed, implemented, remedied, and tested. In addition, a centralized training portal is used to provide and track the necessary compliance training to all ServiceLink employees. Quality Control Management – ServiceLink's industry leading quality control program has a 99 percent accuracy rate. One hundred percent of the files are audited by an Independent QC group prior to submission to our client. A minimum of 10 percent of successfully completed files are audited on a monthly basis. Technology – ServiceLink's experience with and years of actively managing short sales files by utilizing MSP, other servicing platforms, and third party systems gives them leverage to maximize use of technology and recommend best practices to their clients. WHAT ARE THE KEYS TO YOUR SUCCESS? ServiceLink's success can be attributed to our experience, technology, process, and people. All of these combined work together to increase their client's pull through and success rates. They have the ability to provide outreach to obtain customer participation. In addition to their seasoned management team, their negotiators average six years' experience. Daily production meetings and exception reporting drive timeline management and they also leverage technology for communication with all parties. National coverage Moon Township, Pennsylvania Corporate Headquarters