DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.
Issue link: http://digital.dsnews.com/i/501861
4 58 60 This Month FROM OUR DESK . . . . . . . . . . . . . . . . . . . . . 2 DS JOURNAL Administration Names HUD Senior Adviser Golding as New Leader of FHA, U.S. Supreme Court Hears Arguments in "Stripping Off " Mortgage Cases, GSE HAMP Modifications Performing at a Higher Level than Non-HAMP Mods, Analyst: Recent Spike in Foreclosure Starts Likely Due to Seasonality . . . . 7 MOVERS & SHAKERS . . . . . . . . . . . . . . . .28 INDUSTRY INSIGHT NUMBERS DON'T LIE Complaints to the CFPB may not be what they seem. By Kerri Panchuk and Brian Honea . . . . . . . . . . . . . . . . . . . . . . .56 INDUSTRY INSIGHT TRAINING TIPS: HOW (AND WHY) TO EVALUATE A NEW VENDOR'S INTERNAL TRAINING PROGRAM Ensuring a well-trained workforce could mean the difference between sinking or swimming in today's strictly regulated environment. By Shawn Sorensen . . . . . . . . . . . . . . . .60 LEADERS OF THE PACK: THE BEST IN DEFAULT TECHNOLOGY . . . . . . . . . . . . . . . .63 STATE OF AFFAIRS e State of Affairs section provides impactful local market information at your fingertips . . . . . . . . . . . . . . . . . . . . .75 Contributors CHRISTOPHER JOHNSTON has been a freelance journalist and author since 1987. He has written extensively for regional and national magazines, including American eatre, Balanced Living, Cleveland Magazine, Crain's Cleveland Business, e Plain Dealer, Progressive Architecture, Scientific American (online), Time.com, and Urban Land. He is also a playwright with more than a dozen productions at Cleveland Public eatre, Dobama eatre, and convergence-continuum in Cleveland and the West 78th Street eatre in New York. KERRI PANCHUK is an attorney and financial writer with more than a decade of experience covering real estate, default servicing, residential mortgage-backed securities, retail, macroeconomics, and commercial real estate. Panchuk graduated from the Southern Methodist University Dedman School of Law and Texas Tech University. Panchuk previously served DSNews.com as Online Managing Editor/Producer and Webcast Anchor. In April, she rejoined the Five Star Institute as Executive Director of Member Groups, overseeing the development and growth of the National Appraisal Congress and Default Title Coalition. Panchuk is a member of the State Bar of Texas. BRIAN HONEA is the Online Editor for DSNews.com. His writing and editing career spans 13 years across many forms of media. He served as sports editor for two suburban newspaper chains in the Dallas, Texas, area and has contributed such publications as the Yahoo! Contributor Network and the Dallas Morning News. He has authored four non- fiction sports books, the latest of which, e Life of Coach Chuck Curtis, was published by the TCU Press in December 2014. SHAWN SORENSEN is the Vice President of Quality Control for Nationwide Title Clearing. For four years Shawn Sorensen has implemented and created the extraordinary training measures at Nationwide Title Clearing, a company based in Palm Harbor, in business since 1991. Join the Conversation Do you have a suggestion, story idea, or feedback you'd like to share with DS News readers? Help shape our next issue and e-mail Editor@DSNews.com. M A Y 2 0 1 5 C o n t e n t s D S N E W S . C O M 63 56 44 Celebrating its 25th anniversary this month, Safeguard Properties transformed what was once a small niche in default servicing into a billion dollar business. By Christopher Johnston FROM BASEMENT TO BOARDROOM TRAINING TIPS: HOW (AND WHY) TO EVALUATE A NEW VENDOR'S INTERNAL TRAINING PROGRAM LEADERS OF THE PACK: THE BEST IN DEFAULT