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64 COMPANY DESCRIPTION Aspen Grove Solutions (AGS) is a leading enterprise provider of property-related technology solutions for REO, short sale, asset management, property preservation, vendor management and compliance. Founded in Boston, Mass., in 1997, and now based in Frederick, MD., this privately-held company continues to expand its offerings through the Aspen iFamily suite of products. AGS clients include top-tier banks, servicers, investors, property preservation companies, contractors, realtors, and asset managers. Their most recent innovation is Aspen iRecord, which was designed by an industry working group for the mortgage field services sector. Aspen iRecord delivers to financial institutions and their third-party field service vendors, a vendor compliance solution that enhances consumer complaint management, improves consumer safety, and increases operational efficiencies for all stakeholders. Regulatory bodies such as the CFPB and OCC require financial institutions to mitigate consumer risk appropriately. In support of that requirement, Aspen iRecord, a unique, independent technology platform, simplifies the background check process, while ensuring appropriate controls and procedures are in place for all parties through line-of-sight capability from point of work order assignment to point of service delivery. KEY PERSONNEL » » Sean»Ryan, CEO » » Ed»Buckley,»President » » Jim»Hall, SVP of Sales and Business Development » » Ron»Briggs,»Business Solutions Architect » » Chuck»Sockol, VP, Industry Relations and Account Management INDUSTRY AWARDS/MILESTONES/ RECOGNITIONS » Microsoft Gold Certified Partners » ISO 27001 Security Accredited » ISO 22301 Business Continuity Accredited END-USER CATEGORIES » Lender/Servicer » Outsourcer » Agent/Broker » Attorney » Service Provider KEY FEATURES » Provides line-of-sight capability from point of work order assignment to point of service delivery » New industry-standard background check » Each background check adjudicated and assigned a status of IC01, IC02, IC03 or IC04 » Standardized appeals process for anyone that receives a status other than IC01 » Unique ID assigned to everyone that does a background check » Unique proof of compliance at point of service data collection in real time » Independent auditable system to review field services workers » Identifies the individual carrying out the field service work at the property » Identifies the company the individual works for » Confirms where the work was done using GEO coding » Confirms when the work was done using time and date stamp » Meets compliance needs of CFPB, OCC, and FDIC KEY BENEFITS » Centrally managed and controlled third- party vendor compliance system » Provides data points for creating vendor management policies and processes that are enforceable and auditable » Ability to reassure consumers that vendors conform to an industry-approved background check standard » Mitigate against potential financial, legal, and reputational risk » Avoid penalties and potential business loss » No IT department resources needed for installation/zero capital expenditure or IT infrastructure needed » Reduce administration costs » Accepted by multiple clients DATA SECURITY » As a Microsoft Gold Partner, Aspen Grove Solutions has demonstrated that it has achieved the deepest, most consistent, best- in-class capabilities using Microsoft solutions. » AGS has established numerous strategic business relationships with industry leaders as it relates to secured hosting platforms, improved scalability for the business, and the highest level of data security for AGS and its clients. » AGS' security strategy allows for the removal of all single points of failure and provides a platform to improve BCP processes, backup and replication of data. » AGS is ISO27001:2013 certified. By integrating a robust information security management system it ensures that the quality, safety, service and product reliability of its organization has been safeguarded to the highest level. » Through achieving an additional ISO22301 certification, AGS is also prepared for potential incidents, has assessed potential threats, and has developed contingency plans which ensure that the organization continues to function and provide a first-class service to its clients at all times. USER STATS » Majority of National Vendors & networks registered » In excess of 25,000 contractors vetted » 1 million inspection work orders being tracked » 550,000 Unique IDs and proof-of-service data points collected PRODUCT SOLUTION Now there exists an industry-approved technology that enables third-party vendor compliance management with line-of-sight from point of work order assignment to point of service delivery. ASPEN GROVE SOLUTIONS 706 WEST PATRICK STREET, FREDERICK, MD 21701 » 240.345.3428 » SALES@ASPENGROVESOLUTIONS.COM aspengrovesolutions.com » aspenirecord.com LENDERS & SERVICERS OUTSOURCERS AGENTS & BROKERS ATTORNEYS SERVICE PROVIDER SPECIAL ADVERTORIAL SECTION