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52 SPECIAL ADVERTORIAL SECTION Risk Management/Due Diligence ALACRITY SERVICES KEY PERSONNEL Jon Miko Chief Executive Officer Keith Hemmer Chief Business Development Officer Laura Vaccaro Chief Administration Officer Vincent Patane Chief Operations Officer Cristan Newton Vice President of Business Development GEOGRAPHICAL SCOPE Chances are good that we've got multiple contractors available wherever their services are needed – roughly 95% of the U.S. population is covered by our network. The local presence created by our extensive geographical coverage allows us to minimize emergency response times and maximize workflow efficiency. Our contractor network has been developed with an eye towards versatility, flexibility, and customizability. Number of company employees: 105. CORPORATE DETAILS: 360 East 10th Avenue, Suite 400, Eugene, Oregon, 97401 | 866.953.3220 businessdevelopment@alacrityservices.com | alacrityservices.com COMPANY DESCRIPTION: We established ourselves as a leader in property casu- alty claim solutions in 1999 and clients today utilize our nationwide network of credentialed contractors across a multitude of industries, including insurance, REO, com- mercial, and more. Complementing our vast directory of independent professionals are the proprietary software and accounting solutions we have developed to provide fully customizable project management capabilities to any client. What sets Alacrity Services apart in a com- petitive industry is our commitment to service: our expe- rienced team provides unmatched support both in the field and behind the scenes, job-to-job, and day-to-day. In 2013, Alacrity was acquired by Lowe's and now operates as a wholly-owned subsidiary of the home improvement company. KEYS TO SUCCESS: Alacrity Services offers a nationwide network of cre- dentialed construction contractors and industry leading job management processes that are an excellent fit for REO work. REO properties exist in every market, and Alacrity Services works with mortgage lenders and real estate investors across the country to secure, repair and preserve these properties Our proprietary software system is capable of man- aging the workflow of any project. Through this web- based application we are able to detail as much informa- tion about a project as we are given, track its progress, and create reports on nearly anything. Those authorized with access to each project are able to view information, upload and download documents, communicate, ask questions, get answers, and more. Clients that use our proprietary accounting and payment processing system have found it to be an in- valuable resource. This critical project management tool expedites the transfer of funds to contractors in a secure and transparent process. The timing of fund trans- fers—whether at job completion or at certain progress checkpoints—is customizable per client preferences. OUR KEY CAPABILITIES INCLUDE: » Credentialing of Independent Contractors » Oversight of Contractor Performance » Field Based Operations Staff » Paying Agent Solution ("PAS") » Quality Assurance Program OUR KEY SERVICES INCLUDE: » General Contractor (Typical, Large Loss) » Specialty Contractor (Flooring, Drywall, Painting, HVAC, Roofing, etc.) » Emergency Services (Board Up, Roof Tarps) » Specialty Services (HVAC Failure Analysis, Ladder Assist, Estimate Only) » Mitigation (Water, Fire, Biohazard) OUR COMPETITIVE ADVANTAGE IS BUILT UPON THESE KEY PRINCIPLES: » Customer Service Group (CSG) is responsible for customer service and claim assistance to clients and contractors. » Regional Field Manager (RFM) is the business leader in the territory and accountable for all local business relationships. » Lowe's Restoration Services Specialist is responsible for working with local contractors to streamline and facilitate product selection, ordering and fulfillment. KEY FEATURES/BENEFITS: The core of our business is our national network of credentialed contractors. There are over a thousand service providers active on our program, and thou- sands more pre-qualified and awaiting opportunities. Many are national or international brand names while many others are regionally-based or even single- location outfits. All of these independent professionals undergo a thorough screening process prior to joining our program: We regularly monitor approved contractors to ensure they maintain credentialing standards. We also make it a priority to develop strong relationships with our member contractors – both so that they know what is expected of them and so that they prioritize work received through our program. COMPETITIVE ADVANTAGE: We have worked tirelessly to become the leader in the contractor referral network industry. We don't offer just a list of contractors – we offer a full slate of customiz- able solutions that we are continually expanding to meet our clients' diverse and evolving needs. No job is too small or too large and we welcome opportunities to turn imaginative ideas into effective products. A Company