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78 enhance onboarding efficiencies to shorten the customer transition timeframe, and reduce response times to increase customer service availability. ese advancements will ensure a more seamless and effective customer experi- ence so RedVision's customers can best serve their respective customers. "We structured the company to see the world through the lens of our customers," said Leanne Zinn-Cox, EVP of sales and marketing at RedVision. "Our customers rely on us to ful- fill their commitments to their customers. e addition of the CRM team at RedVision will help reinforce best-in-class service, consistent best practices and product quality standards to drive continuous customer success. Christine's experience and passion for providing exceptional customer service and value enables us to con- tinue to drive innovation in the marketplace." LaChance, who joined RedVision in Sep- tember 2014, previously held strategic leadership positions at First American HED Insurance Company, Inc. With her extensive background in HED operations, LaChance can appreci- ate the urgency and demands of this industry, which enables her to lead the CRM team by example and elevate RedVision's customer-cen- tric practices with faster response times to client inquiries and shorter onboarding periods from initiation to order capability. LaChance brings a unique combination of national HED and settlement service experience, operational excel- lence and leadership along with a customer- centric management approach to this role. With a certified Six Sigma background in continuous improvement and strategic initiatives, La- Chance strategically positions and trains the RedVision CRM team to provide world-class service in every customer interaction. "RedVision has demonstrated a commitment to exceeding customers' expectations with its sin- gle-source solutions resulting in uniform products and quality standards across all 50 states," says LaChance. "e CRM structure further enables RedVision to implement continuous customer value improvement strategies while providing industry-best technology solutions." Prior to leading RedVision's new Customer Relationship Management Team, LaChance served as RedVision's vice president, southeast regional director. Before joining RedVision in September 2014, LaChance held several management posi- tions at First American HED Insurance, Inc. in Largo, Fla. Her last position there was Director of Business Integration. She started her career at First American HED Insurance in 2005 as manager of centralized support and, in 2009, became the company's business planning direc- tor before assuming her last position in 2011. New York RANK: 2 90+ Day Foreclosure Unemployment Delinquency Rate Rate Rate APRIL 2015 2.38% 3.95% 5.7 YEAR AGO 2.74% 4.97% 6.5 YEAR-OVER-YEAR CHANGE -13.4% -20.6% -0.8 Top County SULLIVAN COUNTY 90+ Day Foreclosure Delinquency Rate Rate APRIL 2015 2.79% 2.01% YEAR AGO 3.08% 1.59% YEAR-OVER-YEAR CHANGE -9.4% 26.7% Top Core-Based Statistical Area AMSTERDAM, NY 90+ Day Foreclosure Delinquency Rate Rate APRIL 2015 4.48% 7.96% YEAR AGO 4.65% 8.76% YEAR-OVER-YEAR CHANGE -3.6% -9.1% note: The 90+ day delinquecy rate is the percentage of outstanding mortgage loans that are seriously delinquent. The foreclosure rate is the percentage of outstanding mortgage loans currently in foreclosure. State rank is based on the March 2015 foreclosure rate. All fi gures are rounded to the nearest decimal. The unemployment rate refl ects preliminary March 2015 fi gures released by the Bureau of Labor Statistics. All other data courtesy of LPS Data & Analytics. New York Todd Yovino Broker/Owner Island Advantage Realty, LLC Metropolitan New York and Long Island's Default Specialist for Over 26 Years Todd@iarny.com | 631-820-3400 www.islandadvantage.com Pennsylvania RANK: 12 90+ Day Foreclosure Unemployment Delinquency Rate Rate Rate APRIL 2015 2.16% 1.93% 5.3 YEAR AGO 2.65% 2.45% 6 YEAR-OVER-YEAR CHANGE -18.3% -21.0% -0.7 Top County MONROE COUNTY 90+ Day Foreclosure Delinquency Rate Rate APRIL 2015 4.18% 7.02% YEAR AGO 5.34% 9.85% YEAR-OVER-YEAR CHANGE -21.9% -28.7% Top Core-Based Statistical Area EAST STROUDSBURG, PA 90+ Day Foreclosure Delinquency Rate Rate APRIL 2015 4.18% 7.02% YEAR AGO 5.34% 9.85% YEAR-OVER-YEAR CHANGE -21.9% -28.7% note: The 90+ day delinquecy rate is the percentage of outstanding mortgage loans that are seriously delinquent. The foreclosure rate is the percentage of outstanding mortgage loans currently in foreclosure. State rank is based on the March 2015 foreclosure rate. All fi gures are rounded to the nearest decimal. The unemployment rate refl ects preliminary March 2015 fi gures released by the Bureau of Labor Statistics. All other data courtesy of LPS Data & Analytics. Rhode Island RANK: 16 90+ Day Foreclosure Unemployment Delinquency Rate Rate Rate APRIL 2015 3.33% 1.86% 6.1 YEAR AGO 3.73% 2.47% 8.1 YEAR-OVER-YEAR CHANGE -10.7% -24.8% -2 Top County PROVIDENCE COUNTY 90+ Day Foreclosure Delinquency Rate Rate APRIL 2015 4.05% 2.37% YEAR AGO 4.60% 2.96% YEAR-OVER-YEAR CHANGE -12.0% -20.0% Top Core-Based Statistical Area PROVIDENCE-WARWICK, RI-MA 90+ Day Foreclosure Delinquency Rate Rate APRIL 2015 3.43% 2.10% YEAR AGO 3.73% 2.47% YEAR-OVER-YEAR CHANGE -8.0% -15.2% note: The 90+ day delinquecy rate is the percentage of outstanding mortgage loans that are seriously delinquent. The foreclosure rate is the percentage of outstanding mortgage loans currently in foreclosure. State rank is based on the March 2015 foreclosure rate. All fi gures are rounded to the nearest decimal. The unemployment rate refl ects preliminary March 2015 fi gures released by the Bureau of Labor Statistics. All other data courtesy of LPS Data & Analytics. New York's residential mortgage delinquency rate for May 2015, slightly above the national average of 5.0 percent for the month. Source: CoreLogic STAT INSIGHT 5.5%