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52 Property Preservation Guide SPECIAL ADVERTORIAL SECTION NATIONAL FIELD REPRESENTATIVES, INC. (NFR) KEY PERSONNEL Steve Cossingham President and Founder Sue Ouellette Manager, Inspections Brad Cossingham Vice President, Property Preservation Jen Rouleau Manager, Contractor Services Margie Schagen Manager, Business Development Staffing » Number of employees: 250+ BUSINESS LINES/SERVICES: » Property inspections » Property preservation » Vacant property registrations » Violation management » Utility management » Insurance loss draft inspections » Residential determination inspections » Natural disaster inspections » FHA, Fannie Mae, Freddie Mac, VA, USDA, HECM and private investment portfolios. » NFR offers special services designed to meet the unique requirements of reverse mortgages. CORPORATE DETAILS: 136 Maple Avenue, Claremont, NH 03743 866.966.0789 | NFROnline.com Locations of additional regional offices: Bradenton, Florida COMPANY DESCRIPTION: National Field Representatives (NFR) is a privately-owned mortgage field services company offering inspection and property preservation services through our extensive coverage across all 50 states. NFR has built one of the strongest national networks of pre-screened, pre-qualified sub-contractors in the field service industry. COMPANY HISTORY: NFR is in its 26th year as a top performing national mortgage field services company. Founded in 1989 with an office of only a handful of people, NFR has expanded to over 250 employees in two states, NH & FL. NFR continues to create innovative field service solutions the largest mortgage servicers in the industry to the community banks. WHAT SETS YOU APART FROM YOUR COMPETITORS: Our intense focus, experience, extraordinary people, and flexibility set us apart from our competitors. After 26 years, NFR remains focused on and devoted to meeting the ever-changing needs of the mortgage field service industry. Our unique relationship with our vendor network allows us to get the job done, even in the most adverse situations. We have built our business around four principles: Accuracy, Timeliness, Customer Service, and Automation. These four principles are what sets us apart from the other field servicers, and form the foundation for our mission of superior, consistent service. WHAT ARE THE KEYS TO YOUR SUCCESS: » NFR stands behind the philosophy "We get it done!" We honor our commitment to complete the job with reliability, dependability, and integrity. » We build long-term relationships based on trust and honesty with our clients, employees, and independent sub-contractors. » NFR's average tenure exceeds 5 years amongst all employees. For those who have been with the company for more than 5 years, the average tenure jumps to over 11 years. This means that our customers receive years of knowledge and experience from people who have been through it all and have grown with the industry. » Our partnership with our sub-contractor network is vital to NFR and to our clientele. It is with this understanding and respect that we are able to get the job done completely and on time. » Our technology department understands the needs of the servicer and continuously updates NFROnline to grow with the industry. KEY FEATURES/BENEFITS: » NFR completes 100% of orders received for property inspections within agreed upon timeframes » NFR has multiple checks and quality controls in place to provide the best results » NFROnline.com provides clients immediate retrieval of all results. This unique service reduces expenses for clients during regulatory audits. REGULATORY COMPLIANCE: We monitor regulatory (industry, investor and local ordinances) updates daily to provide immediate notification and guidance for our customers and internal departments. NFR is SSAE16 Type 2 compliant and we work with our clients to ensure they are CFPB and OCC compliant. "I just wanted to express how wonderful it is to work with NFR. Every single time I've had any kind of contact with anyone at NFR it has been nothing but positive and everyone is friendly, courteous, and always helpful." Tyler Lamb TGAP Property Services CONTACT INFO: Margie Schagen mschagen@nfronline.com 866-966-0789 x 3220