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» VISIT US ONLINE @ DSNEWS.COM 55 Property Preservation Guide SPECIAL ADVERTORIAL SECTION SENTINEL FIELD SERVICES, INC. KEY PERSONNEL Phil Johnsen CEO Tom Beckett National Director of Vendor Management Cassie Jones Director of Field Support Staffing » Number of company employees: 38 GEOGRAPHICAL SCOPE With a "super-regional" coverage model that leverages deep, local knowledge and expertise, Sentinel Field Services covers all western states (CA, OR, WA, NV, AZ, UT, ID, WY, MT, CO, NM, HI, AK) and a concentration in the northeastern region (PA, MD, NJ). This "super- regional" focus combines the critical mass and scalability of a large national provider, with the essential understanding of local codes, labor forces, materials suppliers, regulatory requirements, dump fees and restrictions, weather patterns, local brokers and agents, and the regional housing stock. CORPORATE DETAILS: 375 S. State Street, Suite D | Clearfield, Utah 84015 | 801.920.6764 | info@sfsco.net sfsco.net COMPANY DESCRIPTION: Sentinel provides property inspections, property preservation, REO property mainte- nance, and repairs. Sentinel's success is the direct result of its "Field-First" approach—a realization that clients' success is largely dictated by what their field services provider does out in the field, not in a centralized head- quarters office. Utilizing this approach, Sentinel quickly mobilizes local knowledge and expertise to address any challenges at the clients' properties. A deliberately simple and flat organizational structure peels away layers of communication and escalation hand-offs, and substan- tially decreases the "distance" between the clients and their properties. The results are increased regulatory compliance, reduced incidence of re-conveyance, and increased REO recovery rates. COMPANY HISTORY: Founded in 2001, Sentinel has 14 years of experience providing all aspects of REO and pre- foreclosure property maintenance, repair and preserva- tion services; and has a proven track-record of providing reliable, high-quality field services to four of the top 10 largest financial service organizations (Bank of America, Fannie Mae, Freddie Mac and HUD), among others. At the request of our clients, Sentinel has consistently grown its number of properties under management while main- taining high quality and service ratings—successfully expanding its coverage area to meet clients' needs. REGULATORY COMPLIANCE: Sentinel's precision and deep expertise in pre-conveyance maintenance and REO disposition is a key support to client compliance with regulatory timelines and regulations. Strict adherence to all established timelines is a critical element of Sentinel's value proposition to its clients. A commitment to ZERO DEFECTS in the completion of all work orders helps avoid re-conveyance and supports maximum recovery from REO asset disposition. Consistent, thorough documenta- tion of all completed work is facilitated by secure and ro- bust technology. Redundant systems, back-stopped by sound security and disaster recovery practices, ensure full compliance with all regulatory requirements for data storage and retrieval. KEY FEATURES/BENEFITS: "Super-Regional" Field Model: Combines the critical mass and scalability of a large national provider, with essential local knowledge and expertise to drive superior results. "Field-First" Mindset: Local resources support service providers with deep local expertise to improve timeliness and quality of results. Regional variation is effectively managed to ensure consistent results. "Zero Defects" Performance: Extensive application of Six-Sigma principles drives continual process improve- ment and increased performance. Doing it right the first time reduces unnecessary expenses and delays associ- ated with re-work. 100% Quality Review: Whether by internal staff in the headquarters office, by Field Managers in the regional field offices, or by independent QC inspectors contracted by Sentinel to review field results, 100 percent of all work orders receive a manual review prior to submission to the clients. This ensures consistent performance and reduces expenses and risks for clients. Deep Industry Expertise: Over a decade of experience in property preservation allows Sentinel to be a valued partner, not just another vendor. Sentinel consults with clients to improve people, processes, and technologies. WHAT SETS YOU APART FROM YOUR COMPETITORS?: Passion for Precision: The very essence of what distinguishes Sentinel from other field services compa- nies is perfectly summed-up in the company's name. A company co-founder served as a sentinel for the Tomb of the Unknowns at Arlington National Cemetery, and was responsible for securing and preserving those sacred grounds. As the company name suggests, Sentinel se- cures, preserves, protects, and maintains properties on behalf of its clients with a similar commitment to precision and performance. "Field-First" Approach: Sentinel rejects the notion that geographically-diverse properties can be effectively and efficiently managed and maintained from a central- ized national office. Property needs and services vary significantly from state-to-state and city-to-city based on dimensions such as weather patterns, growing season, local code enforcement, age and condition of the housing stock, building methods, labor costs, local economic conditions, dump fees, and cost of materials. Sentinel has deployed employees in close proximity to the properties to ensure that clients' needs are quickly and effectively addressed by experts with relevant local expertise. Partnership Provider: With over 14 years of experience in providing services through the ups and downs of the mortgage industry, Sentinel is uniquely positioned to be more than just another vendor. Clients rely on Sentinel's extensive business and leadership expertise to improve enterprise-wide processes and performance.

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