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54 Property Preservation Guide SPECIAL ADVERTORIAL SECTION SAFEGUARD PROPERTIES KEY PERSONNEL Robert Klein Founder and Chairman Alan Jaffa Chief Executive Officer Greg Robinson Chief Financial Officer and Executive Vice President George Mehok Chief Information Officer Michael Greenbaum Chief Operating Officer Staffing » Number of employees: Approx. 1,500 » Vendor/contractor network: Approx. 5,000 GEOGRAPHICAL SCOPE United States, Virgin Islands, Guam and Puerto Rico BUSINESS LINES, SERVICES, AND PRODUCTS: » Property Inspections » Property Preservation » REO Maintenance » Estimates and Repairs » REOplus ® » MapAlert ® » Code Violation Management » Property Registration CORPORATE DETAILS: Headquarters: 7887 Safeguard Circle, Valley View, OH 44125; 800.852.8306; safeguardproperties.com | Other sites: Brooklyn Heights, OH; Mentor, OH; Richardson, TX; Mount Washington, KY COMPANY DESCRIPTION: Safeguard Properties is the mortgage field services industry leader, preserving vacant and foreclosed properties across the nation. Safeguard is dedicated to preserving today and protect- ing tomorrow. COMPANY HISTORY: Founded in 1990 by Robert Klein, Safeguard began as a regional field services company and has since grown into a national company. In 2010, Klein passed the torch to then-COO Alan Jaffa to suc- ceed him as CEO. Klein assumed the role of founder and chairman, and remains a vital part of the industry today. Under Alan's visionary leadership, Safeguard continues to grow through expanded services, technology invest- ments and strategic acquisition. REGULATORY COMPLIANCE: Safeguard is committed to ensuring processes and procedures align with the new laws and regulations. Significant investments in tech- nology are what distinguish Safeguard as an industry leader. Through real-time mobile updates and quality assurance programs, Safeguard provides the highest level of compliance for its clients. KEY FEATURES/BENEFITS: Safeguard is more than just a field services company; it is also a technology company. MapAlert ® , Safeguard's geo-spatial mapping technol- ogy, proactively identifies the impact of severe weather, economic and other geographical events impacting its clients' portfolios. Safeguard's mobile technology platform utilizes business intelligence and smart script technology to improve accuracy, quality, and timeliness of servic- es. Embedded photo metadata is being used to identify fraudulent photos and block their submission. WHAT SETS YOU APART FROM YOUR COMPETITORS?: The philosophy Customer Service = Resolution® has been the foundation of the company's success. This is more than just a motto; it's a promise to deliver the highest level of quality service. Safeguard leads the industry in the development of technologies to ensure compliance with local, state, and federal regulations; and is proactive in developing systems to assure the highest rate of clean audit findings. Safeguard is vigilant about protecting the security of information, supporting clients' regulatory and internal compliance requirements, and quantifying the quality of the company's performance. Safeguard has identified critical issues within the industry, convened national discussions, and led working groups with representation from the mortgage industry, the field services industry, and government to find resolutions. In addition, Safeguard hosts the annual National Property Preservation Conference, bringing together industry lead- ers to discuss current issues and to develop solutions. WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS?: Safeguard has built strong relationships and partnerships with local communities and key industry members. Safe- guard reaches out at the community level to city officials and code enforcement officers to provide education and assistance. Safeguard has long been in the forefront of bringing creative thinking to the industry. By critically looking at current issues and those on the horizon, Safeguard pro- vides solutions to minimize risks to clients and properties. WHAT ARE THE KEYS TO YOUR SUCCESS?: Safeguard's success and reputation are built on a fundamental com- mitment to customer service, a sense of responsibility for the work performed, and a clear and comprehensive un- derstanding of the investor and insurer compliance issues that affect the mortgage industry. Founder and Chairman Robert Klein's vision was to create a company focused on client satisfaction through business partnership. Safe- guard is committed to building and sharing industry best practices to protect the integrity and value of the nation's housing stock, to deliver the most efficient and cost- effective services in the industry, and to work on behalf of its clients to comply with all regulatory requirements. WHAT INDUSTRY AWARDS, ACCOLADES, AND MILESTONES HAS YOUR BUSINESS ACHIEVED?: » Medical Mutual Pillar Award Finalist (2014): Safeguard's employee-led Cares Committee, a finalist by Smart Business Magazine for the Medical Mutual SHARE Award. » Crain's Cleveland Business FAST 50 (2014): recognized as one of the 50 fastest-growing companies in Northeast Ohio. » Ernst & Young Entrepreneur of the Year® Award (2013): CEO Alan Jaffa, a finalist for northeast Ohio region in the category of professional services and asset management firms. » Crain's Cleveland Business News CIO of the Year (2013): CIO George Mehok » Joe Casa Leadership Award (2012): Founder and Chairman Robert Klein, recognized as the highest standard of professional achievement in the settlement services industries in Northeast Ohio. » Weatherhead 100 Award (1996 – 2014): recognizes and encourages the truest spirit of entrepreneurialism in Northeast Ohio; awarded 17 years straight; in 2010 and 2011, received the organization's top award. » Crain's Cleveland Business News CFO of the Year (2010): CFO Greg Robinson CONTACT: Tod Burkert VP of Business Development 800.852.8306 ext. 1675 Tod.Burkert@SafeguardProperties.com

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