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ยป VISIT US ONLINE @ DSNEWS.COM 49 Asset Management Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Keith Guenther Founder & Chief Executive Officer Michael Bull Chief Financial Officer Rida Sharaf Sr. VP of Real Estate operations Rob Pajon VP of Marketing & Product Support GEOGRAPHICAL SCOPE AND COVERAGE AREA: National Coverage NUMBER OF COMPANY EMPLOYEES: 110 CORPORATE DETAILS: 25520 Commercentre Drive Lake Forest, CA 92630 | 800-760-7036 | support@usres.com | usres.com COMPANY DESCRIPTION: USRES's management team is composed of seasoned lending and real estate professionals with extensive experience in all facets of REO management, real estate valuation, loss-mitigation, real estate sales, closings, and property management. COMPANY HISTORY: Founded in 1991, USRES quickly became an industry leader for REO disposition, and default valuations. The company's background in providing a diverse suite of products, together with the expertise of its staff, continually exceeds quality standards for USRES customers. BUSINESS LINES, SERVICES, AND PRODUCTS: USRES utilizes its proprietary technology, RES.NET for the management and oversight of its assets. RES. NET provides USRES clients with the ability to login and oversee progress, track orders and run reports at any time. USRES specializes in the liquidation of assets through efficiencies gained by utilizing experienced and motivated staff, class leading technology, and superior customer and vendor support. Immediately upon the completion of the REO sale, USRES handles all sales and property management related activities on the seller's behalf. USRES delivers extensive liquidation services such as REO Disposition and supports a la carte services including HOA Management, Eviction Management, Closing Services, and Property Tax Coordination. WHAT SETS YOU APART FROM YOUR COMPETITORS?: USRES assigns dedicated staff members to each phase of the asset management process. Each committed expert specializes in a specific phase of Distressed Asset Management from evictions, and title/closing to offer management and compliance. Segmenting the business flows allows for concentrated attention on each phase of the process. Through the use of RES. NET, communication between specialists remains comprehensive and fluid, providing thorough coverage and transparency for client oversight. In depth management of Key Performance Indicators (KPI) by USRES' management maintains strict adherence to client and industry standards also lends to truncated timelines, expense control, detailed offer negotiation, and all- encompassing liquidation phase coordination. WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS?: USRES was founded on the idea that exceptional customer service never goes out of fashion. While competitors may use automated telecommunication systems, their experience has shown that our client's needs will always be served best by a responsive and professional staff. The company's customer service team consistently has a first call resolution rate above 95 percent. All clients are also provided with direct numbers to executive staff members, ensuring their needs are always met. WHAT ARE THE KEYS TO YOUR SUCCESS?: The key to USRES' success as a company has been its organic growth in the industry. With over 23 years of experience in the real estate industry, USRES provides their clients with the confidence necessary to successfully move through any real estate climate. In 2003, USRES created RES.NET in order to produce greater efficiencies. By owning its own technology, USRES is able to prioritize and adjust their technology to address both client specific needs and industry-wide changes. USRES