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50 Asset Management Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Keith D. Murray, MAI Founder, President and CEO Cheryl Travis-Johnson EVP and COO Brandon Kirkham SVP, Business Expansion Joe Morrow SVP, Operations Tiffany Fletcher SVP, Compliance Paritosh Pathak SVP, Information Technology NUMBER OF COMPANY EMPLOYEES 300 GEOGRAPHICAL SCOPE AND COVERAGE AREA National CORPORATE DETAILS: 4100 International Parkway, Suite 1000 Carrollton, TX 75007 | 1-877-880-7720 solutions@vrmco.com | www.vrmco.com COMPANY DESCRIPTION: VRM Mortgage Services (VRM) is an industry-leading outsourcing solutions provider for performing and non-performing residential mortgages and assets. Employing the industry's best professionals, leading technology, and proven processes, VRM provides scalable outsourcing solutions to help clients manage all aspects of the servicing and default life cycle. VRM is a certified, minority-owned business committed to promoting a culture of diversity and inclusion. Its vendor partners include a number of women, minority, disabled, veteran, and LGBT-owned businesses. VRM has developed sourcing solutions to help ensure that it uses small, minority-owned businesses wherever possible and uses technology to track progress of diversity spending goals. No matter what service the company provides, VRM's focus is on helping its clients adapt to the realities of a changing real estate market. VRM believes everyone benefits when communities are given the support they need to grow sustainably and the company is proud to deliver solutions that look beyond the bottom line—changing the world one asset, one mortgage at a time. BUSINESS LINES, SERVICES, AND PRODUCTS: From servicing and retention to asset management and disposition, VRM Mortgage Services provides flexible outsourcing solutions that outperform industry benchmarks and client expectations. VRM consistently delivers solutions for mortgage servicing's toughest challenges. VRM's solution offerings include: » Asset Management & Disposition » Short Sale Services » Rental Management » Eviction Services » Commercial Asset Management (OREO) » Field Services » Specialty & Sub-Servicing » Settlement Services » Commercial & Residential Valuation Solutions KEY FEATURES/BENEFITS: Technology: VRM owns an unrivaled proprietary technology platform built from the ground up that is fully customizable and can be fully integrated with legacy and client-proprietary platforms. According to VRM, its technology platform regularly outperforms competitor's platforms so much so that VRM's clients are either leveraging VRM's technology platform or have asked to do so. Compliance: VRM's proprietary technology platform also automates workflow and completes a compliance checklist for every property that tests for regulations ranging from local municipalities to federal requirements. The company maintains internal quality control and audit teams separate from business processes and groups to audit internal controls and automate processes. These teams routinely perform audits on VRM's internal business activities and on the company's third-party providers. VRM is SSAE-16 certified and has passed two OIG (Office of Inspector General) audits with minimal findings. In-House Training Platform: VRM clients benefit from a dedicated training solution, VRM University (VRMU), that provides a broad range of training options. The educational platform created by VRM, provides comprehensive training and certifications including policy & procedure training, industry best practices, continuing education and fully customizable leadership and compliance training. Vendor Management: VRM has a dedicated vendor management department that is solely responsible for identifying, qualifying, and ensuring vendor compliance for the company's national vendor network, which consists of brokers, agents, title/closing firms, eviction attorneys and field service providers. Through VRMU, all VRM's suppliers are trained, certified, and screened. Further, VRM's supplier network can be used as a free sourcing solution for other companies. WHAT SETS YOU APART FROM YOUR COMPETITORS?: In addition to the various facets of VRM's business listed above, all the Murray family of companies are established on the belief that building a successful business and placing communities first are not mutually exclusive ideals. VRM builds, acquires, and partners with companies based on a common philosophy of diversity and commitment to client and community. The company remains dedicated to those principles in every aspect of the businesses they enter into. A natural extension of that philosophy was the impetus for VRM's development of The Mortgage Collective. The newly formed group of forward-thinking solution providers and industry partners exists to build relationships with like-minded companies, address industry challenges with actionable thought leadership and co-develop solutions with its participants, the GSEs, servicers, and investors to solve those challenges. VRM MORTGAGE SERVICES