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64 SPECIAL ADVERTORIAL SECTION SHORT SALE TECHNOLOGY/OUTSOURCER PROFILE Short Sales Technology and Outsourcing Profiles SPECIAL ADVERTORIAL SECTION VRM Mortgage Services KEY PERSONNEL Keith D. Murray, MAI Founder, President and CEO Cheryl Johnson EVP and COO Brandon Kirkham SVP, Business Expansion Joe Morrow SVP, Operations Tiffany Fletcher SVP, Compliance Paritosh Pathak SVP, Information Technology BUSINESS LINES, SERVICES, AND PRODUCTS From servicing and retention to asset management and disposition, VRM Mortgage Services provides flexible outsourcing solutions that outperform industry benchmarks and client expectations. VRM consistently delivers solutions for mortgage servicing's toughest challenges. CORPORATE DETAILS: 4100 International Parkway, Suite 1000 | 877-880-7720 | solutions@vrmco.com vrmco.com COMPANY DESCRIPTION: VRM Mortgage Services (VRM) is an industry-leading outsourcing solutions provider for performing and non-performing residential mortgages and assets. Employing the industry's best professionals, leading technology, and proven processes, VRM provides scalable outsourcing solutions to help clients manage all aspects of the servicing and default life cycle. COMPANY HISTORY: VRM Mortgage Services was founded in 2006 with the aim of providing portfolio managers reliable, high quality outsourcing services for the management of their REO assets. Since then, the company has listed, managed and sold over 550,000 properties while expanding its capabilities far beyond conventional asset management. The VRM of today is about much more than REO. The company is now a complete mortgage servicing solutions provider that has stayed true to the brand promise it started with — outperform client expectations and benchmarks while restoring value to the communities it serves. KEY FEATURES/BENEFITS: » » Technology:»VRM owns an unrivaled proprietary technology platform built from the ground up that is fully customizable and can be fully integrated with legacy and client-proprietary platforms. » » Compliance:»VRM's proprietary technology platform also automates workflow and completes a compliance checklist for every property that tests for regulations ranging from local municipalities to federal requirements. » » In-House»Training»Platform: VRM clients benefit from a dedicated training solution, VRM University (VRMU), that provides a broad range of training solutions. » » Vendor»Management:»VRM has a dedicated vendor management department that is solely responsible for identifying, qualifying, and ensuring vendor compliance for the company's national vendor network, which consists of brokers, agents, title/closing firms, eviction attorneys and field service providers. WHAT SETS YOU APART FROM YOUR COMPETITORS? » VRM uses vendors trained and certified using client-specific requirements through VRMU » They leverage dedicated borrower outreach and training on options to avoid foreclosure including short sales » VRM uses local and licensed real estate professionals in the field as well as in the office to provide a single point of contact for borrowers. This approach better helps the mortgagor not only understand the process, but also obtain answers to their questions and guidance on how best to market and stage their home » They provide a single-source solution to coordinate, manage and provide the additional key services of asset management, title/closing/ settlement, and property preservation WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS?: VRM connects certified and licensed real estate professionals with the mortgagor as their point of contact through the entire transaction. This provides the ability to explain to listing and sales process, how best to stage their home to get maximum return on sale, and things required to get the property in a condition that will allow it to move through the closing process in a timely manner. They also offer unparalleled execution for lenders and servicers through a unique combination of skilled industry experts, the industry's best training and unrivaled proprietary technology that provides their clients the peace of mind that comes with the highest levels of compliance. WHAT ARE THE KEYS TO YOUR SUCCESS? VRM's employees are one of the main keys to our success. VRM promotes a culture of high-performance, treats its clients' interests as the company's own, and protects its clients' reputation as if it were the company's own. WHAT INDUSTRY AWARDS, ACCOLADES, AND MILESTONES HAS YOUR BUSINESS ACHIEVED?: » In 2015, VRM expanded and enhanced their compliance teams with the addition of industry veterans to proactively assess and mitigate risk for the company and its clients. In 2016, the company received multiple awards from DiversityBusiness for the third year in a row recognizing VRM's success and commitment to diversity and inclusion both locally and nationally. Finally, VRM was recognized with an interagency performance excellence award from the U.S. Department of Veterans Affairs and the U.S. Department of Rural Development. Mortgage Services TM