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60 SPECIAL ADVERTORIAL SECTION SHORT SALE TECHNOLOGY/OUTSOURCER PROFILE Short Sales Technology and Outsourcing Profiles SPECIAL ADVERTORIAL SECTION DLS Servicing Consultants, LLC KEY PERSONNEL Donna Schmidt Managing Director Jenn Leach Loss Mitigation Manager Brandi Tankersley Account Representative BUSINESS LINES/SERVICES/ PRODUCTS DLS Servicing focuses our services around the first mortgage default servicing space. We are highly versed in FHA guidelines and assist clients in maintaining insurance coverage by establishing policies and procedures within the FHA regulatory environment. END-USER CATEGORIES: » Lender/Servicer » Auditor CORPORATE DETAILS: 5035 Plainfield Avenue, Suite B | Grand Rapids, Michigan 49525 | 616.570.0199 dls-servicing.com COMPANY DESCRIPTION: DLS Servicing Consultants provides consulting and outsourcing services related to mortgage default servicing. OUTSOURCING SERVICES INCLUDE: » Loss Mitigation Underwriting Reviews—in complete compliance with all insurers/guarantors, GSE and private lender guidelines. » Short Sale Negotiations—coordinates the entire short sale process between the brokers, settlement agents, insurers, and investors. » Foreclosure Claim Preparation—for all insurer/ guarantor types and assistance with investor reimbursement filing. CONSULTING SERVICES INCLUDE: » Compliance assistance through individual loan oversight or portfolio reviews » Staff training on regulatory and compliance issues » Writing procedures for default servicing and quality control programs » Sub-servicer oversight programs » Expert witness services » Audit advisory and response » We assist large clients with unique components of their portfolio, maintaining their economy of scale. For smaller clients, we combine our effort on behalf of multiple entities to give them a competitive edge, as it relates to regulatory compliance. COMPANY HISTORY DLS Servicing has been operating as a consulting firm for more than 20 years; adding the Loss Mitigation and Claims outsourcing piece to the business in 2009. Since its inception, DLS has saved its clients billions in disputed audit responses, portfolio compliance monitoring, and loss mitigation workouts. Our clients include national servicers with 1 million plus loan portfolios, to small lenders just establishing a servicing portfolio. They include large sub-servicers, credit unions, community banks, private equity firms, and non-bank servicers. WHAT SETS YOU APART FROM YOUR COMPETITORS: The DLS staff provides workflow processes customized specifically for each client. Our services are tailored to the client's specific needs, ensuring the most cost-effective plan possible. WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS: With over 30 years of experience, our staff is knowledgeable on industry regulations and current changes. This means that our clients are able to focus on their business, while we handle the exceptions. BUSINESS LINES, SERVICES, AND PRODUCTS: DLS offers a variety of services that range from the initial loss mitigation process to the filing of claims and assistance with audit responses. In the loss mitigation review phase, we assist in the collection, processing, and investigation of borrower's financials. We prepare loan mod calculations based on insurer guidelines. With our waterfallcalc.com system, the client has full access and control of each file. DLS provides evaluation and compliant determination of cases that have been escalated, providing re-reviews and underwriting in accordance with CFPB guidelines. In the case of a short sale or DIL, our short sale department reviews the financial hardship for participation, acquires listing agreement, ensures fair market value listing, negotiates contract of sale, and handles title search, appraisal, and sales contracts. Also, DLS facilitates the removal of liens and judgments during this process. In addition to these services, DLS also provides assistance in writing industry compliant procedures. Our services also cover audit preparation, review, and assistance with audit responses. TESTIMONIAL "DLS Servicing were instrumental in revamping our default servicing policies and procedures, ensuring compliance with all Insurer and Investor guidelines; and providing the correlating staff training. DLS Servicing provided valuable insight needed by CIS in areas of Loss Mitigation. They continue to provide ongoing loss mitigation support services. We truly appreciate their expertise." —Lorna Cayson, AVP, CIS Home Loans servicing consultants, llc.