DS News

May 2016 - Walking the Tightrope

DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.

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54 SPECIAL ADVERTORIAL SECTION ASSERO SERVICES, LLC 10 CANAL STREET, 1ST FLOOR » BRISTOL, PENNSYLVANIA 19007 » 866.832.1711 » INFO@ASSERO24.COM Assero24.com LENDERS & SERVICERS OUTSOURCERS AGENTS & BROKERS ATTORNEYS SERVICE PROVIDER COMPANY DESCRIPTION Assero Services, LLC (Assero) is a full service Field Service Company part of the 24 Companies family. Team's across the country work to manage the entire real estate life cycle from pre-foreclosure to REO Field Services and Asset Management. Assero In-house field employees are the "Best defense for a better neighborhood". Assero manages its business from four regional offices in Philadelphia, San Diego, Miami and Atlanta. Additionally fifteen Field Depots are spread throughout the country in major metropolitan cities to house field operations. Assero works with its in-house crews and over 3500 experienced small and minority-owned businesses to maintain a nationwide coverage network. www.24companies.com KEY PERSONNEL » » Lee»Mertins,»Partner » » Brian»Nisbet,»Partner » » Eddie»San»Roman,»Partner » » Lisa»Shepherd,»Executive Director » » Dennis»Gierula,»Preservation Director GEOGRAPHICAL SCOPE AND COVERAGE AREA 50 States and US Territories NUMBER OF COMPANY EMPLOYEES: 215 REGULATORY COMPLIANCE: Assero Services utilizes state of the art technology which provides secure SSL and SSH encryption, is SOC 2 Type II compliant, and utilize MISMO standards. Compliance teams keep operations in line with CFPB guidelines, Property Registration as outlines by state and local requirements. This team monitors, updates and ensures changes are documented. We also complete a bi-annual review of all. Assero Services has integrated its technology directly with the largest servicer platforms. BUSINESS LINES, SERVICES, AND PRODUCTS: Assero Services LLC is a field service company providing property preservation, maintenance, renovation and repair, inspection, HOA and Utility services, tenant occupied services and vacant property registrations. 24 Asset Management Corp. is a full-service Management and Marketing Real Estate firm. As a certified Minority Business Enterprise (MBE) the company managed the disposition and sold over 100,000 assets in the past eight (8) years. The company's well rounded experience in the industry provides a complete approach to real estate services which consistently exceed performance expectations that are not just metrics driven, but value focused WHAT SETS YOU APART FROM YOUR COMPETITORS? : In-house crews doing preservation work and technology. Technology eliminates redundancy and waste. A large part in efficiencies gained are created from continually advancing the technology which drives the operations. Assero's staff search for wasted efficiencies as opportunities for growth. Assero and its partners focus is to maximize the client's return on investment through responsive, flexible, and personalized service to surpass the competition. WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS?: Assero operates by a belief in hard work. "Our clients hire our teams to do the toughest jobs in which others cannot do, it is the tough tasks we accomplish each day that make us a value to our clients and gives us the largest sense of accomplishment. If what we did each day is was not hard, then we probably did not create any value for our clients." Said Eddie San Roman, Partner. Responsiveness—the ability to address challenging issues with our in-house crews when a vendor cannot perform. Assero focused vendor-management creates a granular model at the level of vendor oversight, audits, and ongoing field quality control to meet all of its clients goals: (1) Assero will ensure a high standard for preservation and maintenance for properties that preserves communities and enhances communities; (2) Assero utilizes web and mobile technology, robust communication and program procedures in such a way that provide clients consistent, accurate real time access to all property related information; (3) Assero will work in partnership to preserve Property values and maximize client's net return; (4) Properties are maintained in a manner that reflects a high standard of care so every property is meeting expectations of the property condition at all times; WHAT ARE THE KEYS TO YOUR SUCCESS?: A Relentless Work ethic and Never stop Innovating to achieve measured Performance results Our firm is dedicated to providing each client with a relentless work ethic, continuous improvement, and innovation which will drive the achievement of measured performance results. COMPANY HISTORY: Assero Services (formed in 2012) grew out of 24 Asset Management's (formed in 2007) field service team. The team saw the need for field service companies, brokers, and sales to better listen to each other. As the industry has and will continue to evolve, Assero has become an industry leader through closely working with its partners to provide innovative solutions. These solutions provide both Assero and 24 Asset's clients with a single source for real estate and mortgage field services, a single point of contact, and a cost effective solution to the management of homes. KEY FEATURES/BENEFITS: In-house crews, superior technology, and experienced staffing, Assero's in-field employees experience gives them the ability to develop and implement programs and processes that benefit their clients. Assero training of real estate professional's begins at the street level, where the QC teams spend nearly all their time in the field to provide valuable insight and experiences with our crews and subcontracting partners. A call into the Assero operations center will provide a connection with an educated and dedicated real estate professional that can solve problems, work through difficult situations, and each employee is empowered to make decisions on the fly as our industry is built on the rapid deployment and completion of all required services. These are very valuable assets we have been assigned to manage and maintain, and we take tremendous pride and work with an extreme sense of urgency on all of our assignments. Hard work in the field and the office come together seamlessly with use of our proprietary technology Visneta. Mobile and Web platforms provide a backbone for to measure all the hard work with regular performance data, scorecards, and reporting. Technology has provided the transparency necessary to perform at the highest levels.

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