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60 Property Valuations Index SPECIAL ADVERTORIAL SECTION U.S. REAL ESTATE SERVICES (USRES) KEY PERSONNEL Keith Guenther Founder/CEO Michael Bull CFO Angela Hurst SVP, Business Development Rida Sharaf SVP, Real Estate Operations George Paquette Chief Appraiser STAFFING: » 110 employees GEOGRAPHICAL SCOPE AND COVERAGE AREA: » Nationwide CORPORATE DETAILS: 25520 Commercecentre Drive, 2nd Floor | Lake Forest, CA 92630 | 949.206.5371 | sales@usres.com | USRES.com COMPANY DESCRIPTION: Experience has taught us that anyone can promise quick turn times and competitive pricing, but it's our commitment to client fidelity that sets us apart. Understanding and valuing the customer as the foundation and lifeline of USRES establishes a high standard for service within our organization. USRES mission is to be a partner and resource to the mortgage banking industry by providing thought leadership and state of the art technology while maintaining the integrity and values that the company was founded on. COMPANY HISTORY: Founded in 1991, USRES is an industry leader for REO disposition, origination and default valuations. As a national AMC, USRES places equal value on technology and automation as it does on its expert staff and vendor panel. Over the course of time, USRES has consistently worked toward shaping a reliable and knowledgeable vendor panel including agents and appraisers. These vendors are consistently vetted and graded to provide clients with partners they can trust on every level. In 2003, the company also created its proprietary software solution, RES.NET, to provide an all-encompassing servicer technology suite for the mortgage banking industry. BUSINESS LINES, SERVICES, AND PRODUCTS: USRES is a nationwide AMC, conducting a variety of default and origination valuation services including appraisals and BPOs. For ultimate quality, USRES leverages a combination of technology and professional expertise. The company is also a full-service REO disposition provider, handling HOA management, property tax coordination, procurement, pre-marketing and marketing, occupied management, evictions, compliance, closing and loss prevention. WHAT SETS YOU APART FROM YOUR COMPETITORS?: USRES's longevity sets it apart from other companies. Over the past 24 years, they have expanded and adapted their services to meet the changing needs of their customers and the industry as a whole. USRES provides its customers with real world solutions, creating a strategy based on their individual business challenges and unique portfolios. They have also established dedicated business units for each of their products, and the customer service team consistently has a first call resolution rate of 95 percent. KEY FEATURES/BENEFITS: Product»Order/Delivery»Mechanisms » Electronic file delivery » Customer web portal » Customer system integration » Email delivery Quality»Assurance » Comprehensive audit by in-house staff of licensed/ certified appraisers » AMC charter compliant » Hard stop and soft stop automated QC process » Reconciled Market Value Vendor»Network » Database of 20,000+ active licensed and certified appraisers » Comprehensive appraiser vetting process » Database of 80,000+ vetted agents Service»Level»Guarantees » SPOC Format—dedicated account manager for every client » National coverage » Rush services available » Formalized dispute resolution process » All appraisals meet USPAP requirements » Customary and reasonable appraiser compensation plan » 90% on time delivery guarantee: Failure to deliver at least 90% of BPO orders for any given month on time will result in a credit back to the client equal to 1% of the gross billing amount for that month Integrations » Mercury » FNC » Real EC » Platinum Data » UCDP Nationwide coverage Lake Forest, California Corporate Headquarters