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58 SPECIAL ADVERTORIAL SECTION Risk Management/Due Diligence ALACRITY SERVICES KEY PERSONNEL Jon Miko Chief Executive Officer Keith Hemmer Chief Business Development Officer Laura Vaccaro Chief Administrative Officer Vincent Patane Chief Operating Officer Cristan Newton Vice President of Business Development GEOGRAPHICAL SCOPE Chances are good that we've got multiple contractors available wherever their services are needed – roughly 95% of the U.S. population is covered by our network. The local presence created by our extensive geographical coverage allows us to minimize emergency response times and maximize workflow efficiency. Our contractor network has been developed with an eye towards versatility, flexibility, and customizability. Number of company employees: 160. CORPORATE DETAILS: 360 East 10th Avenue, Suite 400, Eugene, Oregon, 97401 | 866.953.3220 businessdevelopment@alacrityservices.com | alacrityservices.com ABOUT ALACRITY SERVICES: Alacrity Services is a leader in property casualty claim solutions with a nationwide network of over 1,700 credentialed contractors across various industries. Avail- able in all major metropolitan regions, Alacrity Services offers a high-touch customer experience with a team comprised of former claims adjusters and contractors, bringing keen industry knowledge to the table. Alacrity Services also provides leading-edge technology to deliver fully-customizable project management solutions to our clients, helping to make their job management easier. In 2013, Alacrity Services was acquired by Lowe's Companies Inc. and operates as a wholly-owned sub- sidiary. Together we are able to deliver great benefits to our clients through this partnership. KEY BENEFITS AND FEATURES: Alacrity Services is able to draw upon their extensive risk management expertise developed over the past 17 years as an industry innovator in the property and casualty insurance claims arena. We have worked tirelessly to become the leader in the contractor referral network industry. Our growing network of service providers range from national and international brand names to regionally-based and single-location outfits. Each of our independent service professionals undergoes a thor- ough screening process prior to joining our program. In order to maintain our credentialing standards, we regu- larly monitor our approved contractors and their work. We also make it a priority to develop strong relationships with our member contractors – both so that they know what is expected of them and so that they prioritize work received through our program. Alacrity Services is more than just a referral network, we offer a competitive approach to customer service. We are involved from the beginning of the claims process to the procurement of materials to the completion of the job. This kind of high-level customer service is made possible through the collaborative effort of our Regional Field Managers, Customer Support Group and Restora- tion Service Specialists. » Regional Field Managers: Work with carriers, clients and vendors to resolve technical claim, property repair and vendor performance issues. Alacrity Services employs 30+ RFMs spread strategically across the country, providing on-site assistance when needed. » Customer Support Group: Oversee every milestone, and ensure that vendors follow workflow rules and processes. Our CSG team also gather valuable management and performance data about the experience, vendors and clients. » Restoration Services Specialist: Responsible for working with local contractors to streamline and facilitate product selection, ordering and fulfillment, delivering efficiencies and cost savings. CAPABILITIES: » Credentialing of Independent Contractors » Monitor Contractor Performance » Field-Based Operations Staff » Paying Agent Solution ("PAS") » Quality Assurance Program SERVICES: » General Contractor (Typical, Large Loss) » Specialty Contractor (Flooring, Drywall, Painting, HVAC, Roofing, etc.) » Emergency Services (Board Up, Roof Tarps) » Specialty Services (HVAC Failure Analysis, Ladder Assist, Estimate Only) » Mitigation (Water, Fire, Biohazard) WHAT ALACRITY SERVICES DELIVERS TO THE INDUSTRY: Because Alacrity Services offers a nationwide network of credentialed construction contractors and industry leading job management processes we are an excellent fit for the REO industry. We work with mortgage lenders and real estate investors across the country to secure, repair and preserve these properties. In addition to our quick and perfected process, we source contractors who specialize in everything from repairs to full rehabs and everything in between. Because we listen and respond to the needs of each client with customized solutions, we are also the only company that is able to source vendors for pool repairs and securing of pools in vacant properties. Our streamlined process can help you get your properties restored and on the market as soon as possible. WHY ALACRITY? For nearly two decades Alacrity Services has delivered the highest quality customer service to our clients. We are continually expanding to meet our clients' diverse and evolving needs. When you choose Alacrity, you are choosing a trusted partner and the peace of mind that your claims will be managed with the highest care and quality. A Company