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52 Asset Management Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Keith D. Murray, MAI Founder, President and CEO Cheryl Travis-Johnson EVP and COO Brandon Kirkham SVP, Business Expansion Joe Morrow SVP, Operations Tiffany Fletcher SVP, Compliance Paritosh Pathak SVP, Information Technology NUMBER OF COMPANY EMPLOYEES 250 GEOGRAPHICAL SCOPE AND COVERAGE AREA: National VRM'S SOLUTION OFFERINGS INCLUDE: » Asset Management & Disposition » Short Sale Services » Rental Management » Eviction Services » Commercial Asset Management (OREO) » Field Services » Specialty & Sub-Servicing » Settlement Services » Commercial & Residential Valuation Solutions CORPORATE DETAILS: 4100 International Parkway, Suite 1000 Carrollton, TX 75007 | 1-877-880-7720 solutions@vrmco.com | www.vrmco.com COMPANY DESCRIPTION: For over a decade, VRM has been a leader in default servicing solutions and has been committed to doing business differently. The company's rapid rise and continued success during their first ten years have been driven by its employees, a high performance culture and a commit- ment to protect their clients' interests and reputation as if they were its own. As a minority-owned business, VRM defies the notion some may have that using minority- owned companies means using smaller providers that cannot successfully manage significant volumes. During the company's first 10 years, they successfully listed, managed and sold over 550,000 properties represent- ing $50 billion in transactions. The founder and CEO says the company's success story is a confirmation of his belief that a company's ability is not bound by the demographics of its ownership. Any company that is able to demonstrate clear vision, attract and retain the best talent, build the best technology and develop industry-leading processes can scale to support clients of any size, exceed client expectations and outperform competitors. VRM is a certified minority-owned business and fully embraces its commitment to promoting a culture of inclusion and expanding opportunities for others. VRM has one of the most diverse and inclusive vendor panels in the industry, which includes women, minor- ity, disabled, veteran and LGBT-owned businesses. Further, the company has developed sourcing solu- tions to help ensure that it uses small, minority-owned businesses wherever possible and uses technology to track progress of diversity utilization goals. No matter what service the company provides, VRM's focus is on helping its clients adapt to the realities of a changing real estate market. VRM also believes that everyone benefits when communities are given the support they need to grow sustainably, and the company is proud to deliver solutions that look beyond the bottom line—changing the world one asset, one mortgage at a time. BUSINESS LINES, SERVICES, AND PRODUCTS: From servicing and retention to asset management and disposition, VRM Mortgage Services provides flexible outsourcing solutions that outperform industry benchmarks and client expectations. VRM consistently delivers solutions for mortgage servicing's toughest challenges. KEY FEATURES/BENEFITS: Technology: VRM owns an unrivaled proprietary technology platform built from the ground up that is fully customizable and can be fully integrated with legacy and client-proprietary platforms. The technology streamlines the default process and includes automated workflow and compliance checklists for every property. Compliance: VRM also employs internal quality control and audit teams separate from the business lines to audit internal controls and automate processes. These teams routinely perform audits on VRM's internal business activities and on the company's third-party providers. VRM is SSAE-16 certified and has passed two OIG (Office of Inspector General) audits with minimal findings. In-House Training Platform: VRM clients benefit from a dedicated training solution, VRM University (VRMU), which provides a broad range of training solutions. The educational platform, created by VRM, provides comprehensive training and certifications including policy & procedure training, industry best practices, continuing education and fully customizable leadership and compliance training. Vendor Management: VRM has a dedicated vendor management department that is solely responsible for identifying, qualifying and ensuring vendor compliance for the company's national vendor network, which consists of local brokers, agents, title/closing firms, eviction attorneys and field service providers. WHAT SETS YOU APART FROM YOUR COMPETITORS? In addition to the various differentiators listed above, all the Murray family of companies are established on the belief that building a successful business and placing communities first are not mutually exclusive ideals. They build, acquire and partner with companies based on a common philosophy of inclusion and commitment to client and community. Further, the company uses local services and vendors to facilitate better communication, provide faster service from local experts and help the communities they service by employing those who live and work in then neighborhoods they manage. VRM MORTGAGE SERVICES