DS News

February 2017 - Tackling Tech

DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.

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59 ยป VISIT US ONLINE @ DSNEWS.COM Historically, new presidential administra- tions have had little effect on the housing market. However, because there is nothing typi- cal about the most recent national election, the industry should remain alert and ready for what may come. President Donald Trump already has made a mark on housing with the appoint- ment of Dr. Ben Carson as the new U.S. Hous- ing and Urban Development (HUD) Secretary and says he plans to dismantle the Dodd-Frank Act, the foundation of the Consumer Financial Protection Bureau (CFPB). With this uncertainty and some hefty changes likely to happen with the new admin- istration, the mortgage servicing industry needs to remain steadfast in managing these new rules. Field services companies, like Safeguard Properties, can aid their serving clients in maintaining compliance with new and evolving legislation and regulations. Since its founding in 1990, Safeguard has provided its clients with excellence in the industry through leadership on key issues, the development of industry-leading technolo- gies, and providing outstanding client service. e company leads the mortgage field services industry in the development of technologies to ensure compliance with local, state, and federal regulations; and is proactive in developing sys- tems to assure the highest quality of results. Only a couple of months into the New Year and new presidential administration, Safeguard will remain committed to guiding its client base with proactive innovation through invest- ments in technology and ongoing partnerships with clients, industry leaders, and government officials. It is through these channels that Safe- guard can best assist clients in managing the impending change on the horizon. INNOVATION THROUGH TECHNOLOGY Safeguard always has been at the forefront of innovation in the industry. Utilizing state-of- the-art technology, the company has been able to improve efficiency and guarantee quality re- sults with an automated mobile platform. Safe- guard's in-house developed mobile applications, integrated with the investment in data analytics and rules-based workflow routing, has enabled the property preservation company to dramati- cally reduce the time it takes to dispatch an order, how data is reported back from the field, and how the order is routed to the appropriate person and client. Intelligent workflow and real- time routing has transformed Safeguard's ability to respond timely to situations in the field. e company's process has gone from days to liter- ally minutes utilizing the automation built into its mobile platform. ese advancements in its mobile platform, automation, and quality have allowed Safeguard to adjust to new legislation and requirements quickly and effectively on behalf of their mort- gage servicing clients. Smart-scripts and work order requirements, along with resources for contractors in the field, can be updated quickly on the company's mobile applications, ensuring immediate compliance to new guidelines. COMMUNICATION KEY TO COMPLIANCE Effective communication and partnership also are key to ensuring clients remain up-to- date on any forthcoming policy changes. Safe- guard is consistent in providing relevant, timely, and strategic information to clients, vendors, and the industry as a whole. e company un- derstands the challenges that mortgage servicers face to stay current with frequent changes in the industry, investor and insurer guidelines, and a multitude of critical issues to assure compli- ance and reduce potential out-of-pocket costs. rough Safeguard's All Client Alerts (ACAs), the company provides industry updates and news on a daily, weekly, and monthly basis. ACAs include topics such as updates on local ordinances, recommended best practices to comply with investor and insurer guidelines, and information about changes to applicable guidelines, rules and regulations. Originally created to inform Safeguard clients, ACAs have grown into an industry-wide resource for thou- sands of people interested in mortgage servicing and property preservation of vacant, defaulted, and foreclosed homes. Another avenue Safeguard has created to foster constructive dialogue within the industry is the annual National Property Preservation Conference (NPPC). is event is attended by representatives from all facets of the industry, including HUD, Fannie Mae, Freddie Mac, the U.S. Department of Veterans Affairs (VA), mortgage field services companies, and mort- gage servicing corporations. Safeguard hosted its 12th successful event this past November in Baltimore, Maryland, providing attendees with the opportunity to participate in engaging panel sessions that tackled the most pressing industry issues. Additionally, Safeguard maintains close working relationships with government inves- tors, including HUD, FHA, Fannie Mae, Freddie Mac, and VA, to remain intimately aware of all new regulations and regulatory interpretations. As advocates for its clients, Safeguard has proactively worked with investors to develop strategies to improve operational efficiencies. Safeguard's leadership has been instrumental in assisting investors to create rules and regulations that save time and money for both our clients and investors. e company will continue these initiatives with the new administration and leadership. Safeguard has a proven track record of being equipped to manage impending changes within the industry and will continue to do so with this new presidential administration. e company was the first to implement interior inspections as a best practice years ago, and was at the forefront of the more recent fast-tracking and clear boarding legislation. Safeguard remains committed to continued excellence in serving its clients and the industry no matter what changes may lie ahead. SPONSORED STORY COMMITTED TO COMPLIANCE Safeguard Properties remains proactive amid industry changes and an incoming administration.

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