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ยป VISIT US ONLINE @ DSNEWS.COM 89 in the Clareity MLS Customer Satisfaction Survey. Paragon received the highest rank- ings from both MLS staff and end users in the 16th annual survey and received ratings of at least 90 percent from most areas surveyed. "On behalf of the entire Black Knight Paragon team, I would like to express our deepest gratitude to our valued clients, who provided open and honest feedback on our systems, implementations and service," said Black Knight Data & Analytics VP and Real Estate Market Leader Chip McAvoy. "is recognition inspires us to strive even harder to exceed our clients' expectations and provide their real estate professional members with the innovation and exceptional service they need to better support their home buyers and sellers," he added. Paragon received the rating of "excellent" or "good" for overall satisfaction from 96 per- cent of end users and 93 percent of MLS staff. Survey respondents also noted Paragon's speed during peak times, system uptime, qual- ity of software upgrades, and vendor customer service and technical support. When it comes to customer service and technical support, Paragon stands out with agents available 80 hours per week. More than 90 percent of issues are resolved on the first call. Black Knight, headquartered in Jackson- ville, Florida, recently added a Collaboration Center portal, mobile enhancements, and Paragon 4 Brokers, all of which the company says contributed to its high rankings in this year's survey. Other factors contributing to customer satisfaction include "attention to detail and dedicated support managers for each account," according to Black Knight. About 91 percent of survey respondents said they would "definitely" or "likely" choose Black Knight for their MLS service in the future. "Clareity Consulting applauds Black Knight MLS Solutions' Paragon team for earning top rankings in our survey for the fifth year in a row," said Gregg Larson, Clare- ity Consulting CEO. "We hope this annual survey provides Black Knight with valuable insight about what respondents commend about their system and the enhancements they appreciate most." Clareity Consulting gathered feedback from 223 MLS organizations representing more than 1 million subscribers across the country between January and February. e survey included systems used by 10 or more MLS organizations. "Equifax Ignite redefines access to data and speed to market," said Prasanna Dhore, Chief Data and Analytics Officer at Equifax. "ere is a paradigm shift happening: the market needs more tailored data solutions that don't take months to deliver. Generic models aren't relevant to many businesses' needs and custom models and diagnostics simply take too long. Equifax Ignite meets market demand through a frictionless process that reduces building, testing and deployment from months to days." HED: Altisource Launches noteXchange On Monday, Altisource Portfolio Solutions S.A. (Altisource) headquartered in Atlanta, announced the launch of noteXchange, a secondary market mortgage trading plat- form. e platform launched at the Lenders One Winter Conference in Orlando and will bring buyers and sellers together in a central- ized exchange, enabling better communication and shorter sales cycles. "We are excited to announce noteXchange as another innovative and proprietary technol- ogy to directly benefit our growing network of members, vendors and investors," said Bryan Binder, co-lead of Altisource Origination Solutions and CEO of Lenders One. "We worked closely with various buyers and sellers during the development process to create a product that would make the loan trading process more simple, transparent and secure. e beta phase consisted of more than 40 par- ticipants whose direct feedback helped shape the technology we are offering today. is product is another example of how Altisource continues to use technology and innovation to help shape the mortgage market, as well as help Lenders One members increase their profitability." noteXchange is designed to replace the in- efficient manual process of transactions using spreadsheets and email and centralize trading activity between buyers and sellers. In addi- tion, noteXchange can facilitate faster trading through omson Reuters, which provides real-time pricing data to help inform bids on the market. omson Reuters-provided data gives buyers the ability to market instruments with 20-second updates in order for users to continue trading through volatile markets. "is is a further demonstration of our commitment to deliver new and innovative solutions that empower mortgage profession- als with the knowledge they need to evaluate risks and identify opportunities," said Adam Quinones, global head of mortgages and ABS at omson Reuters, Financial and Risk. "By collaborating with Altisource, we intend to deliver a unique and efficient solution to help our clients drive revenue." Qualia Integrates Old Republic Title ezJacket Title settlement provider Qualia an- nounced on March 2 that is has completed integrations with Old Republic Title's ezJacket and Closing Protection Letter software appli- cations. Title agents can now generate policy jackets, policy reports, and CPLs directly within the Qualia system. "Settlement software should improve the title agent's ability to work with key business partners, which is why Qualia is committed to delivering superior integrations with lead- ing title vendors," said Nate Baker, CEO of Qualia. "rough our integration with Old Republic Title, we have streamlined the title process for our mutual agents by centralizing all title work into a single system." Qualia provides all-in-one solutions for more efficient and seamless closings. Tampa, Florida-based Old Republic Title is comprised of multiple title and related service company. GEORGIA Equifax's Data and Analytic Services Receive Upgrade Equifax, a leading consumer credit agency based in Atlanta, unveiled Equifax Ignite. e new analytics portfolio will streamline the risk screening process that will include linking data from multiple sources such as employment verification, income and data collected from the National Consumer Telecom & Utilities Exchange. "Harnessing the power of big data poses a tremendous challenge for businesses," said Trey Loughran, Chief Marketing Officer at Equifax. "Whether it's providing the latest in data visualization through an app or access to our differentiated data, advanced analytical tools, and technology, Equifax Ignite brings data to life and helps drive businesses forward by helping the end user become a data-driven organization." e benefit for many lenders will also include better marketing management, which will pave the way for direct solutions, products and services. e innovative Equifax Ignite will include tools that feature fraud alerts and other services to improve business solutions and decisions.