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12 ON THE WEB WEBSITES TO GET TO KNOW. Streamline your disparate apps and automate your workflow with ZAPIER.COM. Compatible with everything from Gmail, Trello, Google Calendar, and Slack to MailChimp, Dropbox, Salesforce, and even Facebook, Zapier lets information pass freely through your apps, saving you time, money, and resources in the long run. e best part? ere's no code required, and you can trigger your automated workflows from virtually any app you use. Zapier works with more than 750 apps in total. Perfect for your public-facing email addresses, FRONTAPP.COM offers a shared inbox that lets all your team members collaborate in real-time. Managers can assign messages to certain team members, groups can work together to triage problems, and you can even start a message stream around emails that your customers will never access. e ideal solution for any contact@, sales@, support@, or hello@ email addresses, Frontapp offers a free 14-day trial, with monthly plans between $19 and $40 a month per user. Make cold-emailing a little warmer with YESWARE.COM. A tool that goes beyond the reply, Yesware gives you big insights into what happens once you hit send. Who opened it? What links were clicked? Which attachments were opened? Using the data it gathers, Yesware helps you follow up and streamline your efforts. You can even automate messages or integrate your efforts on social media or email, or via phone. You can even integrate Salesforce data to make it more actionable and insightful. Used by sales pros at IBM, eBay, and Groupon, Yesware's a trusted solution in streamlining. FRONTAPP.COM 2 ZAPIER.COM 1 YESWARE.COM 3 FANNIE PORTFOLIO SEES MONTHLY JUMP Fannie Mae's mortgage portfolio is turning around or is at least headed in the right direction, according to the government-sponsored enterprise's (GSE's) March 2017 Monthly Summary released May 1. e agency's gross mortgage portfolio increased at a compound annualized rate of 0.1 percent in March. March's numbers come unexpectedly. In February, Fannie's mortgage portfolio decreased at an annualized rate of nearly 17 percent. By the end of March, Fannie's aggregate unpaid principal balance on its mortgage portfolio was just under $269 billion—up about $30,000 over the month but down slightly from January's $272 billion. It has dropped by nearly $70 million since March 2016. Serious delinquencies on the GSE's conventional single-family loans also saw improvement, dipping to 1.12 percent—seven basis points lower than last month. e rate of serious delinquencies on multifamily loans remained the same at 0.05 percent. Both numbers are down over the year; single-family serious delinquencies were at 1.4 percent in March 2016, while multifamily delinquencies sat at 0.06 percent for the same time period. Loans enhanced with primary mortgage insurance saw the biggest annual dip, falling from 2.23 percent in March 2016 to 1.95 percent in 2017. Credit risk transfers rose from 0.10 percent to 0.16 percent. In total, Fannie completed 7,470 loan modifications in March—a significant jump from the 6,151 loan mods in February and the 6,300 in January. e GSE's total book of business increased at a compound annualized rate of 3.2 percent for the month and 2.1 percent for the year, reaching $3.16 trillion. is includes Fannie's gross mortgage portfolio, as well as its mortgage- backed securities and other guarantees. Broken down, Fannie Mae's March mortgage portfolio largely favored purchases. e agency completed $21.3 million in purchases, $17.3 million in sales, and $3.9 million in liquidations. Purchases were up for the month, while sales and liquidations decreased slightly from February. Non Fannie agencies completed $204 billion in mortgage loans for the month—a decrease from January's $210 billion, February's $204 billion, and March 2016's $248 billion. According to the U.S. Census Bureau's May population data, 911,000 houses were added to the market in 2016, which is up 0.7 percent over the year. KNOW THIS

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