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» VISIT US ONLINE @ DSNEWS.COM 63 COVER STORY INDUSTRY INSIGHT INDUSTRY INSIGHT INDUSTRY INSIGHT NEXT QUARTER AND BEYOND In addition to really hearing clients and fostering a culture of empowerment among the entire staff, USRES' willingness to adapt to the economic times has granted the company admirable longevity. e company experienced rapid growth in 2006 and 2007, totaling more than 300 employees at one point to keep up with demands that were increasing as the housing bubble began to deflate. By then, the reputation USRES had built for itself over the past decade, along with the healthy client relationships and their new technology, RES.NET, positioned them well for business. Guenther says the next bubble is coming, although it won't be anything like the last one the country saw. And until the next wave of REOs arrives, he's looking to add more products to RES.NET. Rob Pajon, SVP of Marketing and Product Development, said USRES recently launched a valuations portal. But what he's most excited about is RES.NET's forthcoming product called PropertyCure. Designed to solve issues of workflow fragmentation, PropertyCure will ultimately provide clients with a new dashboard from which they can enjoy an overview of their property preservation and claims processes. Pajon explained that historically the databases, image repositories, vendor management systems, and others used by clients don't communicate well with one another. Hence, the need for multiple portals within RES.NET. But this will all be improved with PropertyCure's implementation—it will go live with select clients by the end of July. Pajon said relationships with hedge funds and investors in the Wall Street space will be another focus for the company in the days ahead. "[ey've] become more of the end decision-maker," he said, explaining that right now he sees these industry influencers trying to acquire nonperforming loans, meaning they're in need of good valuations to ensure they're getting a good return on the investment. Pajon also points out rental prices are currently high, so the company is training all its agents how to do rental analysis reports in an effort to offer additional value to their clients. Suffice it to say, no matter what USRES has to weather in the future, Guenther and his team will continue to trust one another, to uncover clients' pain points and, well, maybe even invent a new way of doing things, if that's what the climate of the industry demands. "We listen and we come up with solutions," Guenther said. "Whether it's by hand or technology, you've got to be able to do it differently." Major points, Coach. "We listen and we come up with solutions, whether it's by hand or technology you've got to be able to do it differently." Jessica Gonzalez, Valuations Assignor; JR Santos, Valuations Assignor

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