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70 SPECIAL ADVERTORIAL SECTION Risk Management/Due Diligence ALACRITY SERVICES KEY PERSONNEL Jonathan Miko Chief Executive Officer Keith Hemmer Business Development Officer Vincent Patane Operating Officer Cristan Newton VP of Business Development COMPANY HISTORY: Alacrity Services began in 1999 in Atlanta, Georgia. Today, they are headquartered in Eugene, Oregon, and have a second office in Charlotte, North Carolina. STAFFING: » Employees: 160 » Independent Network Contractors: 1,750 GEOGRAPHICAL SCOPE: » Approximately 99 percent nationwide coverage, including Hawaii and Alaska CONTACT INFO: Dawn Ponder Business Development Specialist, 866.953.3220 x3050, businessdevelopment@ alacrityservices.com CORPORATE DETAILS: 360 East 10th Ave., Suite 400 | Eugene, OR 97401 | AlacrityServices.com COMPANY DESCRIPTION: Alacrity Services is a nationally recognized contractor network services company that facilitates top-quality restoration, repair, and mitigation services to a variety of clients across a number of industries, including insurance, REO, commercial, property management, REI, and investor asset solutions. Alacrity's network of independent service providers has been built through thorough credentialing practices to ensure quality, integrity, and stability. Their model incorporates proprietary workflow management software and leverages top-to-bottom industry experience to provide exceptional support throughout the lifecycle of each assignment. The retail footprint and material- and product-sourcing capabilities of their parent company, Lowe's Home Improvement, allows Alacrity to provide their clients with unique access to innovative, value-added opportunities. Altogether, these resources result in customizable, turnkey repair solutions that get Alacrity's clients' damaged and debilitated properties back to preloss or marketable condition efficiently and cost effectively. KEY FEATURES/BENEFITS: The core of Alacrity's business is their national network of credentialed service providers. Their extensive screening process includes: business history and profile, financial stability, insurance coverage, and background checks. Alacrity also regularly monitors network contractors to ensure they maintain these credentialing standards. Contractor performance is tracked, scored, and rewarded in order to incentivize quality and efficiency. Alacrity's field and support staff develops strong professional relationships with network contractors so that contractors are comfortable operating within the expectations of the network. These practices allow them to ensure that their clients and their clients' customers can be confident that their projects will be handled professionally. Quality is of utmost importance. In addition to pursuing top-quality work through screening practices and tracking contractor performance, Alacrity also requires network contractors to provide industry- standard warranties on materials and workmanship. Alacrity's own Quality Assurance guarantee is then provided as an additional level of protection for their clients and their clients' customers. Alacrity also actively tracks customer satisfaction through post-project surveys administered by a third party. WHAT SETS YOU APART FROM YOUR COMPETITORS? » Boots on the ground: experienced field staff that knows contractors and can put eyes on projects » Right-sized contractor network: Alacrity maintains the right number of contractors aligned with the volume of work » Customization of services: Alacrity can tailor their offerings to any clients' needs » Paying Agent Solution (PAS): proprietary accounting and payment processing system enabling ACH transfers and protecting funds through secure, transparent process » Ability to leverage materials and product sourcing of Lowe's retail stores, bringing homes back to preloss condition more efficiently and quickly WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS: Alacrity's nearly two decades of experience in the home repair and restoration business allow them to provide their clients with immense value but above all, their high- touch customer service is what drives their results. Each client is assigned a dedicated account manager and along with other critical roles, comprehensive support is delivered during the course of every job: » » Regional»Field»Managers»(RFM):»experienced field staff who live in the market and work with contractors on-site, ensuring any potential issues are avoided. » » Customer»Service»Group»(CSG):»the designated in- office points of contact who monitor the timeliness of work orders, provide technical troubleshooting, and work in tandem with the Regional Field Managers to ensure that each job is progressing as scheduled. » » Restoration»Services»Specialist»(RSS): a Lowe's representative focusing solely on the support of Alacrity Services network contractors to utilize all available resources, maximize value, and deliver efficiencies to product selection and fulfillment. WHAT ARE THE KEYS TO YOUR SUCCESS: The combined power of Alacrity's extensive network of credentialed contractors, their experienced field and support staff, and their technological tools make Alacrity Services the perfect solution for those in need of a managed contractor network and supporting services. Alacrity commits fully to providing their clients with customized solutions and has built their company on a foundation of professionalism, communication, and responsiveness. WHAT INDUSTRY AWARDS, ACCOLADES, AND MILESTONES HAS YOUR BUSINESS ACHIEVED: » Eighteen years in business as of 2017 » Named a 2016 Top Workplace by The Oregonian » Launched Resolve powered by Lowe's (ResolveByLowes.com) in 2016, connecting consumers, property managers, and investors directly to Alacrity's contractor network and benefits