DS News

2 A Better Representation Our industry serves one of the most diverse populations in the world. American homebuyers hail from all countries, backgrounds, races, genders, and ethnicities, with each group tackling its own unique struggles along the way. In order to best serve this diverse culture, our industry must be diverse, too. Our ranks must understand the intricacies of these different groups, so we can better help them, advise them, and guide them on the road to homeownership. And we're getting there—at least if this month's issue is any proof. Full of stories, insights, and tips from unique perspectives across the sector, September's DS News shows us we're well on our way to better representing the people we serve. In our cover story, "Take Five," Joey Pizzolato delves into the real meaning of diversity, as well as how companies can implement meaningful, effective inclusion programs. "ese programs should be driven from the executive level, with quantifiable goals and training programs," he writes. Next, Aly J. Yale sits down with Stuart Ishimaru, Assistant Director of the CFPB's Office of Equal Opportunity and Fairness and its Office of Minority and Women Inclusion, in "Leading the Charge". With three grandparents interned during World War II and decades of work in the civil rights arena, Ishimaru knows first-hand what discrimination looks like. And he's actively working to make the industry—as well as the institutions that operate within it—a more diverse place. We've also got "A Decade of Change" by Auction.com's Jason Allnutt. An insightful piece on how the REO and foreclosure auction space has evolved over the last 10 years, it's a must- read story for anyone in the industry. In "One Way or the Other," Brent Chandler covers the recent uptick in first-time buyer activity, plus increased risk of delinquency these buyers pose. Could big data provide the solution we need to avoid another onslaught of American foreclosures? Finally, inventory may be down and so is demand, but that doesn't mean REO brokers have to take a pay cut. In "Elevating Business," Al Freedman offers a few ways struggling REO brokers can drum up business. It's a smart piece that lends welcome advice for those in the REO space. All in all, this month's DS News is a comprehensive and far-reaching issue that offers up something for everyone. I hope you'll find value in it. Best, Rachel Williams Editor-in-chief FROM OUR DESK default servicing | in print and online VOL. 15 NO. 9 No part of this publication may be reproduced without written permission from the publisher. ©2017 REO Publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. does not guarantee the accuracy of the information, and is not liable for any damages, losses, or other detriments that may result from the use of these materials. PUBLISHER EDITOR-IN-CHIEF ASSOCIATE EDITOR ONLINE EDITOR DESIGN DSNEWS.COM VIDEO EDITOR ONLINE CONTRIBUTORS COPY EDITORS ADVERTISING PHOTOGRAPHY Mark Hulme Rachel Williams Nicole Casperson Joey Pizzolato Jonathon Won Jordan Funderburk Brianna Gilpin Scott Morgan Aly J. Yale Alison Rich Suzanne Andresen: 207.443.3314 Kevin McCrea: 214.525.6756 Jason Myers: 214.525.6760 Robert Rakowski: 214.525.6783 Brett Ludeke, Brett Ludeke Photography Follow DSNewsDaily on CHAIRMAN AND CHIEF CREATIVE OFFICER PRESIDENT AND CHIEF EXECUTIVE OFFICER CHIEF FINANCIAL OFFICER DIRECTOR OF ACCOUNTING PROFESSIONAL ASSOCIATIONS American Mortgage Diversity Council Legal League 100, National Mortgage Servicing Association, Property Preservation Executive Forum FORCE DESIGN Mark Hulme Ed Delgado John Harrison Ernest Gillespie John Golden: 214.525.6700 Derek Templeton: 214.525.6757 Annie Collier: 214.525.6740 Sean Walker Jason Stone Jonathon Won

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