DS News

54 Best in Servicing Tools Guide SPECIAL ADVERTORIAL SECTION National Creditors Connection, Inc. KEY PERSONNEL Richard Rodriguez President and CEO Jay Loeb VP, Strategic Development Charles Williams VP, Information Technology Staffing » 2,500 - 3,000, including office and field personnel GEOGRAPHICAL SCOPE AND COVERAGE AREA : Nationwide coverage in all 50 states and Puerto Rico NEW LINES OF BUSINESS IN RESPONSE TO CHANGING MARKETPLACE: » Forty-five day "contact inspections" (early stage DQ solutions) » Disaster-relief outreach services » Whole loan investor strategic borrower outreach services CORPORATE DETAILS: 14 Orchard Road, Suite 100, Lake Forest, CA 92630 | 800.300.0743 | NationalCreditors.com COMPANY DESCRIPTION: National Creditors Connection, Inc. (NCCI) is a California-based corporation whose core competency is borrower outreach and contact services via its network of trained professional field staff that serve to reduce loan losses and expenses associated with delinquent loans. NCCI is "your eyes and ears in the field." COMPANY HISTORY: Founded in 1992 by company President and visionary Richard Rodriguez, NCCI first served the credit union industry by offering a unique field contact solution to re-engaging credit union "members" had defaulted on a credit union loan. The success of this "field-call" service quickly spread and earned NCCI a reputation as a must-have vendor for major auto lenders, regional banks, GSEs, and mortgage servicers who wish to have an effective and compliant method of contacting at-risk customers after internal efforts are exhausted. NCCI remains the go-to service provider assisting at-risk borrowers one doorstep at a time. BUSINESS LINES, SERVICES, AND PRODUCTS: » Occupancy inspections » FHA face-to-face services » Customized preforeclosure borrower outreach services » Customized field contact and document delivery/ collection services (RMA, DIL, loan-mod offers) » Reverse mortgage occupancy certification services WHAT ARE THE KEYS TO YOUR SUCCESS? NCCI's guiding business philosophy is also the key to its continued success which is for its team to work collectively toward a common goal while staying true to the company's core values of integrity, quality, teamwork, accountability, and reliability. This is how we remain the industry leader. WHAT SETS YOU APART FROM YOUR COMPETITORS? COMPLIANCE: NCCI understands that in todays' regulatory environment, compliance is vital to ensuring its business and its clients' businesses are protected. NCCI competitive advantages include FDCPA-compliant training of all staff, having all required state debt collection licenses, $10M general liability insurance policies that include coverage for field staff, 10-year criminal background checks on all staff, SSAE16 certification, documented IT and security procedures, and registration on CFPB- complaint portal. QUALITY: At NCCI, quality of service encompasses timeliness, impact, and delivery of results. NCCI maintains the following standards of Quality that set it apart from the competition: » NCCI routinely exceeds client service levels and key performance metrics » NCCI averages less than a .0025 percent validated complaint ratio » NCCI maintains industry-leading right party contact rates of 25-65 percent » NCCI services maintain industry-leading payment lift rates of 15-55 percent » NCCI Occupancy verification rate +90 percent on mortgage referrals » NCCI increases RMA collection rates over control group by 168 percent » NCCI drives efficiencies via industry-leading customized pipeline reporting WHAT ARE YOUR CORPORATE STRATEGY GOALS FOR 2018? In 2018, NCCI will be focusing on growing its core business lines in all current market sectors. Also, NCCI will be piloting new outreach strategies based on clients' requests to reduce roll rates of 45-to 60-day delinquencies and increase loss mitigation activity on late-stage delinquencies. WHAT INDUSTRY AWARDS, ACCOLADES, AND MILESTONES HAS YOUR BUSINESS ACHIEVED? NCCI has recently celebrated its 25th-year anniversary and completing over three million transactions to date for its valued clients. NCCI was recognized as "the Gold Star Vendor" by a GSE while conducting core field contact services for their component servicing division. NCCI is the largest provider of FHA face-to-face services in the industry, serving four out of the top five FHA servicers in the marketplace. NCCI has met with and reviewed NCCI core services with the CFPB and has been recognized as not the "bad actor" but a consumer benefit when properly conducted. States Serviced Lake Forest, California Corporate Headquarters

• Cover