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» VISIT US ONLINE @ DSNEWS.COM 57 Best in Servicing Tools Guide SPECIAL ADVERTORIAL SECTION Proctor Financial, Inc. KEY PERSONNEL Paul Glantz President Mohamed Elewa EVP and COO Linda Case SVP, Client Implementations and Major Accounts Advocacy Mike Cox SVP, Lender Services Maureen Johnston SVP, Client Technology Donna Yearego SVP, Lender Solutions Staffing » Proctor employs over 500 teammates. GEOGRAPHICAL SCOPE AND COVERAGE AREA: Proctor conducts business in all 50 states and U.S. Territories. CORPORATE DETAILS: 5225 Crooks Road, Troy, MI 48098 | 800.521.6800 | info@pfic.com | PFIC.com COMPANY DESCRIPTION: Proctor Financial provides comprehensive insurance and administrative solutions for servicers to mitigate risk. Tracking services, proprietary technologies, and compli- ance-driven workflow simplify administration and enhance the borrower experience. COMPANY HISTORY: Proctor Financial began in Detroit, Michigan, as a real estate and insurance organization formed in 1884 under Homer Warren & Company. Proctor continued to grow and innovate, pioneering the concept of lender-placed insurance (also known as force-placed insurance) in the 1970s. For over 50 years, Proctor has established itself as a market leader providing servicer solutions and competitive products. REGULATORY COMPLIANCE: Proctor's Compliance Department monitors state and federal legislation, regulations, and litigation that affect the insurance and mortgage servicing industry. The Compliance Department ensures that Proctor management and clients are aware of compliance-related changes, employees receive mandatory compliance training, and compliance requirements are incorporated into business operations. BUSINESS LINES, SERVICES, AND PRODUCTS: Proctor's service deliverables are concentrated almost exclusively on lender-placed insurance, hazard tracking, and related services. Focusing energies on specialization, the team at Proctor has grown to be respected as industry experts. WHAT SETS YOU APART FROM YOUR COMPETITORS? Proctor is uniquely qualified to provide stable long- term insurance solutions irrespective of changes in a client's portfolio or industry conditions through access to multiple insurance carriers rated A.M. Best "A" or better. As a full-service program underwriter with claims authority, Proctor advocates on behalf of clients in the claims adjudication process. Claims are settled at replacement cost value, regardless of whether repairs are made to the property, which also contributes to an expedited settlement of property claims. Proctor invests in technology through collaboration with mortgage servicers and banks to develop optimum compliant processes that reduce administration. Proctor's proprietary tracking solution, Intelligent Insurance Manager (IIM), is scalable and configurable while giving clients the ability to access borrower documents, correspondence, phone calls, claims status and vendor management reports. IIM uses state-of-the-art technology to prevent borrower harm, minimize and manage consumer complaints, respond to compliance changes, and allow complete transparency for vendor management. Proctor's technology team brings technical knowledge to integrate IIM with multiple servicing systems, guarantee system uptime, and commit to IT security measures. WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS? "Value Through Partnership" is Proctor's promise to each client: a mutually beneficial business relationship that creates long-term value. Proctor strives to provide customer-focused, benefits-driven insurance and risk management solutions aligned with each servicer's needs. Proctor does not impose a "one-size-fits-all" approach. Comprehensive insurance programs are blended with innovative insurance tracking and reporting technology to exceed the specific requirements and expectations of each client. Proctor's client longevity tells the story of these valued client relationships with over 250 clients partnering with Proctor for over 20 years. WHAT ARE THE KEYS TO YOUR SUCCESS?: Proctor's leaders embody the organization's mission of unwavering integrity, dedication to excellence, commitment to service, superior performance, and high value execution in the mortgage industry. It's the industry expertise and teammates comprising the team that drive Proctor Financial to success. WHAT INDUSTRY AWARDS, ACCOLADES, AND MILESTONES HAS YOUR BUSINESS ACHIEVED?: Call Center of Excellence Award by Benchmark Portal, 2011-2017. ISO 9001:2015 certified for the servicing of lender- placed insurance, claims and policy production. States Serviced Troy, Michigan Corporate Headquarters