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54 SFR Investments SPECIAL ADVERTORIAL SECTION Alacrity Services CORPORATE DETAILS: 360 East 10th Ave., Suite 400, Eugene, OR, 97401 | 866.953.3220 | AlacrityServices.com | businessdevelopment@alacrityservices.com COMPANY DESCRIPTION: Alacrity Services is a nationally recognized contractor network services company that facilitates top-quality restoration, rehabilitation, repair, and mitigation services to a variety of clients across a number of industries including insurance, REO, commercial, property management, REI, and investor asset solutions. Alacrity Services has built its network of independent service providers through rigorous credentialing practices to ensure quality, integrity, and stability. The company's model incorporates proprietary workflow management software and leverages top-to-bottom industry experience to provide exceptional support throughout the lifecycle of each assignment. BUSINESS LINES, SERVICES, AND PRODUCTS: Alacrity Services' Offerings Include: » Nationwide network of credentialed contractors » Dedicated field and support staff » Integrated accounting and payment processing system » NEW Resolve powered by Lowe's direct-to- consumer program (ResolveByLowes.com) Network Contractor Services Include: » General contractor, mitigation, emergency, specialty, contents, and full-service » Residential and commercial » Ladder assist to catastrophic and large loss » Roofing, flooring, electrical, plumbing, and more GEOGRAPHICAL SCOPE AND COVERAGE AREA: » Approximately 99 percent nationwide coverage, including Hawaii and Alaska » Network of general contractor and mitigation companies that facilitate repairs with active coverage in all 50 states » Network contractors are local to their markets, so they have a familiarity with items such as building codes and permitting processes, while also possessing an understanding of the market » All contractors are credentialed through an extensive background checking process KEY FEATURES/BENEFITS: The core of Alacrity Services' business is its national network of credentialed service providers. The company's extensive screening process includes business history and profile, financial stability, insurance coverage, and background checks. Alacrity Services also regularly monitors network contractors to ensure they maintain these credentialing standards. Alacrity Services' field and support staff develops strong professional relationships with network contractors so that contractors are comfortable operating within the expectations of the network. WHAT SETS YOU APART FROM YOUR COMPETITORS? » Boots on the ground: experienced field staff that knows contractors and can put eyes on projects » Right-sized contractor network: Alacrity Services maintains the right number of contractors aligned with the volume of work » Ability to leverage materials and product sourcing of Lowe's retail stores, returning homes to pre-loss/ marketable condition more efficiently and quickly WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS? Each client is assigned a dedicated account manager and along with other critical roles, comprehensive support is delivered during the course of every job: » Regional Field Managers (RFM): experienced field staff who live in the market and work with contractors on-site, supporting project efficiency and helping navigate potential issues that arise » Customer Service Group (CSG): the designated in-office points of contact who monitor the timeliness of work orders, provide technical troubleshooting, and work in tandem with the regional field managers to ensure that each job progresses as scheduled » The parent company, Lowe's Home Improvement: with a nationwide retail footprint, contractors and homeowners gain efficiencies from sourcing materials and product procurement WHAT INDUSTRY AWARDS, ACCOLADES, AND MILESTONES HAS YOUR BUSINESS ACHIEVED? » Nineteen years in business as of 2018 » Named a 2016 and 2017 Top Workplace by The Oregonian » Launched Resolve powered by Lowe's (ResolveByLowes.com) in 2016, connecting consumers, property managers, and investors directly to Alacrity Services' contractor network and benefits States Serviced Eugene, Oregon Corporate Headquarters KEY PERSONNEL Jonathan Miko President Keith Hemmer Business Development Officer Vincent Patane Operating Officer Cristan Newton VP, Business Development Staffing » Employees: 160 » Independent Network Contractors: 2,000-plus COMPANY HISTORY: Alacrity Services began in 1999 in Atlanta, Georgia. Today, the company is headquartered in Eugene, Oregon, and has a second office in Charlotte, North Carolina. WHAT ARE THE KEYS TO YOUR SUCCESS?: The combined power of Alacrity Services' extensive network of credentialed contractors, experienced field and support staff, and technological tools make Alacrity Services the perfect solution for those in need of a managed contractor network and supporting services.