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» VISIT US ONLINE @ DSNEWS.COM 53 SPECIAL ADVERTORIAL SECTION LENDERS & SERVICERS OUTSOURCERS AGENTS & BROKERS ATTORNEYS SERVICE PROVIDER DIMONT 972.428.6900 Dimont.com COMPANY DESCRIPTION: Founded in 1996, DIMONT is a leading provider of technology enabled solutions in collateral loss mitigation management for mortgage and auto lenders, servicers and investors across the United States. DIMONT is the original provider of hazard insurance claims adjusting for mortgage servicers; in the past few years DIMONT has expanded its service offerings to incorporate a holistic view of collateral protection and liquidation loss mitigation. Among other things, DIMONT's proprietary technology leverages the specialty knowledge of its experienced staff of claims administrators and adjusters to add value to its clients in the areas of flood valuations, investor claims processing and loss draft management. DIMONT's solutions are custom crafted to support the needs of individual clients across all portfolio types through a combination of knowledge, service opportunities, workflow configuration, and the unique expertise of its team. KEY PERSONNEL » » Denis»Brosnan,»President & CEO » » Laura»MacIntyre,»Chief Revenue Officer » » Fran»Weichsel,»SVP, Client Services » » Valerie»Elkins,»VP, Business Innovation » » Rick»Lewellen, Director, National Sales BUSINESS LINES, SERVICES, AND PRODUCTS DIMONT's Loss Drafts service combines its industry knowledge of insurance claims, inspection reviews and repair processes with a flexible web-based collaboration portal enabling the homeowner, mortgage servicer, investor, and DIMONT claims personnel to upload claims- related documentation and to share case status information electronically. This groundbreaking approach expedites resolution of the loss drafts process, providing the homeowner with a positive customer experience and ensuring peace of mind for the servicer/investor through DIMONT's collateral protection expertise. KEY FEATURES/BENEFITS The nature of DIMONT'S solution is based on the tenants of being simple and intuitive. DIMONT designed this with complete transparency in mind throughout the life cycle of the claim for both the homeowner and servicer. There are customized dashboards, status messages and access to FAQs that provide homeowners the education they need to understand the process and resolve their claim, allowing the servicer to engage with the homeowner on a more meaningful level, and upgrading the homeowner from being a passive participant to an active driver in the process. In addition, the flat rate pricing offered helps the servicer control their costs while managing what was previously a difficult to predict cost model. DIMONT also offers: » Real-time claim information, accessible by all constituents » Risk models tailored to loan-specific criteria » Customized 'To-Do' list provides ongoing homeowner guidance throughout the process » Visibility of the loss draft payment and repair status for homeowner and servicer » Robust queue-based system supports faster claims resolution and repair completion, with oversight by DIMONT's claims management experts » Complete audit trail of uploaded documents and event tracking » Mortgage servicer maintains contact with homeowner throughout COMPETITIVE ADVANTAGE DIMONT created the market for Hazard claims over 22 years ago. In 2015, the company started down a path to evolve their business by reaffirming who they are: a specialty, technology- enabled services business dedicated to helping investors and servicers reduce their losses on collateral. This commitment guided DIMONT's strategic development: they began by building a flood insurance valuation business, which was immediately successful. Next they added an investor claims service and, most recently, created a technology-based approach to Loss Drafts management that changes the way servicers oversee this process. The hallmark of DIMONT's efforts is an unwavering focus on applying their expertise and technologies to reducing losses on collateral. ADDED CLIENT VALUE DIMONT makes hard stuff—insurance and claims—simple and cost effective. For example, the Loss Drafts process is complex and difficult for a servicer to manage. It is not their core competency, and the nature of the Loss Drafts environment is that a client is dealing with a bad and unexpected occurrence. Particularly when natural disasters occur, such as the recent hurricane and wildfire activity seen in the Gulf States and out West, often times Loss Drafts occur in batches, requiring a servicer to manage large influxes of claims at a time. Aside from DIMONT's experience and technology, the company is able to manage those volume influxes and offer the expertise that the servicer doesn't have. KEYS TO SUCCESS At the end of the day, for DIMONT, it's really all about staying client-centric and focused on their core businesses, which helps reduce collateral- related losses. DIMONT has built a great team who shares the company's values, vision, and dedication to being a driver for change in the industry. DIMONT will keep growing and innovating by helping clients wade through the intricacies in managing their collateral-related risks. INDUSTRY AWARDS, ACCOLADES, AND MILESTONES Denis Brosnan honored in the 2018 CEOs of the year edition of Subprime Auto Finance News