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tunity for homebuyers, Realtors, and lenders
by uncovering programs that get people into
homes. e company tracks approximately
2,500 homebuyer programs through its hous-
ing finance agency partners.
MINNESOTA
U.S. Bank Home
Mortgage Awarded
STAR
Fannie Mae has awarded Minneapolis-
based U.S. Bank Home Mortgage with 2017
Servicer Total Achievement and Rewards
(STAR) recognition in two categories: General
Servicing and Solution Delivery. is is the
second consecutive year that Fannie Mae has
recognized the bank's mortgage servicing divi-
sion as a STAR Performer in both categories.
U.S. Bank received high marks for loan
administration, customer service, collections,
loss mitigation operations, retention, and
liquidation.
"U.S. Bank is proud to be recognized as a
STAR recipient for the second year in a row.
We take pride in knowing that our customers
see us as a trusted partner in their mortgage fi-
nancing decisions," said David B. Little, EVP
of consumer and mortgage servicing. "We
are dedicated to providing excellent customer
service that enables homeowners to manage
their investment worry free."
e STAR Program is a performance
management and recognition program based
on a consistently applied framework to clearly
define industry standards and leading prac-
tices. e program seeks to align servicer per-
formance with Fannie Mae's goals, provide a
consistent methodology for measuring servicer
performance, reduce Fannie Mae's credit losses
by setting targets/expectations, understand
and communicate leading practices across
the servicing community, and identify and
recognize the highest performing servicers.e
Fannie Mae STAR Program supports the in-
dustry by establishing a transparent and formal
framework to recognize the agency's servicing
partners for their competency, capacity and
overall performance
U.S. Bancorp is the parent company of
U.S. Bank National Association, the fifth
largest commercial bank in the United States.
e company operates 3,067 banking offices
in 25 states and 4,771 ATMs and provides a
comprehensive line of banking, investment,
mortgage, trust and payment services products
to consumers, businesses and institutions.
DS News is the only publication in the country
solely dedicated to providing default servicing
professionals with news and content focused
on their industry.
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SERVICING NEWS
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