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Nationstar Mortgage Holdings has notched yet another
milestone in its evolutionary path, this time creating an all-new
position for a longtime industry veteran. Tony Ebers, previously
the company's EVP of Originations, will now take over as
Nationstar's first Chief Operation Officer (COO) in its history.
Assuming this role comes with a bevvy of expectations, Nationstar has held
the title as the largest non-bank servicer for the past three years and is the third
largest servicer overall in the U.S.
"We provide customer centric mortgage
servicing solutions for over 3 million customers
and earn fees on over 500 billion in loans,"
said Jay Bray, Nationstar's chairman and
CEO during the company's Q1 2018 earnings
call. "While servicing is the foundation of
our business model, our origination segment
replenishes our portfolio and allows us to gain
new customers at attractive returns. We ended
the year as the 16th largest originator with
19 billion in funded volume over the last 12
months."
With so much at stake, what does installing
a COO mean for the future of this mortgage-
industry cornerstone? Ebers sat down with DS
News to answer just that, as well as discuss his
goals and passions, and how he aims to change
the Nationstar name yet again—for the better.
A PATH TO CHANGE
e announcement of Ebers' promotion
comes on the back of a series of major changes
seen at Nationstar over the past few years, the
most significant of which arguably being the
rebranding effort of the company's forward-
facing origination and servicing operations to
the new moniker "Mr. Cooper."
e initiative was announced in February
2016, but the full change was not implemented
until August of last year. Nationstar CEO and
Chairman Jay Bray said the effort was just small
step toward Nationstar's goal of providing "an
incredible customer experience."
C O V E R S T O R Y / R A C H E L W I L L I A M S
HAIL TO THE CHIEF
Tony Ebers was just appointed Nationstar's Chief Operating
Officer—a newly created position. See what he plans to tackle in
this exclusive interview.
