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» VISIT US ONLINE @ DSNEWS.COM 61 seems the efforts are working. In Q1 2018, Nationstar reported a GAAP net income of $160 million compared to Q4 2017's GAAP net income of $41 million. "e company had a strong start to the year. We experienced improved revenue in servicing from reduced amortization, achieved profitaility in our newly launched production channels, and expanded our third-party clients at Xome," Bray said. TOOLS AND TECH MAKING A MARK ough Ebers is aiming for long-term change—both at Nationstar and within the industry—customers can also expect a few immediate impacts for his hiring. e biggest? A new mobile app. "In my first months as COO, I'll be focusing on three main areas," Ebers said. "e first will be launching an app that gives our customers the ability to optimize their overall individual balance sheet based on their financial goals." e tool, dubbed "Mr. Cooper with Home Intelligence," was released in May. A cutting- edge app that merges artificial intelligence with consumer debt management, the tool will give homeowners insight into their property's value, local market trends, and more, as well as personalize debt consolidation recommendations and easy access to Mr. Cooper team members. Bray said the tool is Nationstar's attempt at reducing American consumer debt. "e biggest challenge we want to help solve for is the consumer debt crisis," Ebers said. "Consumer debt is at an all-time high, but there is good news for many Americans—home equity is also at a record high. At Mr. Cooper, we want to deliver innovative technology-driven solutions that enable intelligent homeownership with the ultimate goal of helping our customers better understand and take advantage of their home asset to optimize their personal balance sheets." According to Ebers, providing solutions to homeowners to help them reduce their overall debt is one of the company's priorities. "U.S. consumer debt continues to climb to new heights, and financial pressures are weighing heavy on millions of Americans," Bray said in a press statement on the Home Intelligence app. "e new Mr. Cooper with Home Intelligence app is more than just a new mobile experience; it is a game changer for homeowners looking to get out of high-cost debt. In just a few minutes, the app provides homeowners with solutions to help them achieve their financial goals—from optimizing their debt, to realizing monthly savings opportunities, to paying off their home sooner." In addition to the new app, Ebers will also spearhead a full redesign of the company's customer-facing processes, launch mobile self-service capabilities for customers and Mr. Cooper team members, and work to expand Xome's third-party business lines. If Bray's assessment of Ebers is correct, these aren't just long-shot ideas, but real initiatives customers will see put into action. "Tony is a seasoned and trusted leader who consistently delivers results," Bray said. "He is uniquely qualified to drive strategic prioritization and accountability within Nationstar, with a laser-focus on operational excellence. I have tremendous confidence in Tony's ability to align Nationstar's innovative home loan experience with industry-leading operational practices to drive and extend the next-generation of Nationstar's market leadership." THE CUSTOMER COMES FIRST At the end of the day, every change, new tool, and new hire drives home one thing: Nationstar's commitment to servicing the homeowner—not just the loan. "Every day each one of our team members strives to reach the same goal—to keep the dream of homeownership alive for our more than three million customers," Ebers said. "We all play a role and are responsible for delivering on three core values: to be challengers of convention, champions for our customers, and cheerleaders for our team." As COO of Nationstar, that's just what Ebers plans to do. "[Tony] is uniquely qualified to drive strategic prioritization and accountability within Nationstar, with a laser-focus on operational excellence. I have tremendous confidence in Tony's ability to align Nationstar's innovative home loan experience with industry-leading operational practices to drive and extend the next-generation of Nationstar's market leadership." - Jay Bray, Chairman and CEO, Nationstar