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» LENDER/SERVICER PROFILE VISIT US ONLINE @ DSNEWS.COM MEGA-SERVICER CitiMortgage key personnel company vitals Sanjiv Das Headquarters: O'Fallon, Missouri President and CEO Take a look inside the numbers Phone: 800.248.4636 Jeffrey Jaffee s tat e s s e r v ic e d* Online: CitiMortgage.com Chief Compliance Officer Staffing* » Servicing staff: 10,035, including 800 full-time dedicated homeowner support specialists » Servicing sites: 9 *As of August 2012 servicing summary * Portfolio Stats » Residential servicing portfolio: 3.2M loans; $455B (UPB) » Third-party servicing: 88% serviced for investors » MSRs: $1.94B (Q4 2012) CitiMortgage is part of Citigroup—a global financial services company, which has approximately 200 million customer accounts and does business in more than 160 countries. CitiMortgage services prime, nonprime, home equity, and government-insured mortgages. In the fourth quarter of 2012, its mortgage originations were up 16 percent compared to the previous quarter but declined more than 20 percent from the fourth quarter of 2011. Company officials told investors in January they are "very focused on Citi Holdings, considering the disproportionate drag it places on net income and returns." In 2012, the company reduced the size of its Citi Holdings business unit by 31 percent. It now makes up just 8 percent of Citi's balance sheet. The company's North American mortgage portfolio constitutes the majority of Citi Holdings' assets. *As of Q3 2012 company's l atest key technology January 7, 2013 Portfolio Growth Loan Count » August 2012: 3.2M » July 2011: 3.5M »Period Change: -8.6% Unpaid Principal Balance (UPB) » August 2012: $455B » July 2011: $501B »Period Change: -9.1% MSRs » Q4 2012: $1.94B » Q4 2011: $2.57B » Annual Change: -24% Delinquency Stats » Avg. days from default to foreclosure referral: 235 for prime; 255 for subprime » Sold nearly $600M of delinquent loans in Q4 2012 Loss Mitigation Stats » 58.5% cure rate for prime loans » 54.0% cure rate for subprime loans » $1.32B in consumer relief for 24,000 homeowners under the National Mortgage Settlement at the end of Q3 2012 REO Stats » Avg. days property in REO: 120 for prime; 121 for subprime *As of August 2012 unless otherwise noted California, Florida, New York, New Jersey, Connecticut Citi Statement on Independent Foreclosure Review Agreement in Principle Citi today released the following statement on the agreement in principle reached with the Office of the Comptroller of the Currency (OCC) and the Federal Reserve Board regarding the Independent Foreclosure Review process. "We are pleased to have the matter resolved and believe this agreement is a positive development that will provide benefits for homeowners . . . ." Citi expects its approximately $500 million share of the loss mitigation or other foreclosure prevention actions in connection with the agreement will be covered by existing loan loss reserves and thus there will be no incremental financial impact to Citi. —Business Wire August 8, 2012 CitiMortgage to Launch Home Rental Program as Foreclosure Alternative CitiMortgage announced the launch of the Home Rental Program, designed to provide an alternative to foreclosure and allow eligible borrowers to stay in their homes. The Home Rental Program will be managed by Carrington Capital Management and Carrington Mortgage Services. CitiMortgage and Carrington developed the program as a pilot. Under the program, the eligible borrower transfers ownership of the property to a vehicle established by Carrington Capital and its joint venture partner, Oaktree Capital Management. A lease is then established for the property at a manageable monthly payment. —DSNews.com servicer r atings Fitch Ratings: Residential Primary Servicer, Prime » RPS2+; Primary Servicer, Alt-A » RPS2+; Primary Servicer, Subprime » RPS2+; Residential Master Servicer » RMS1 Moody's Investors Service: Primary Servicer, Prime » SQ2+; Primary Servicer, Subprime » SQ2 Standard & Poor's: Residential Master Servicer » ABOVE AVERAGE Servicing: CitiLink (proprietary) Loan Workout: Proprietary Mortgage Assistance Tool (MAT) Call Center: Witness and proprietary technology Default: Vendorscape Foreclosure and Bankruptcy Workstation REO Management: RES.NET origination summary * » $58.5B new mortgage originations in 2012 vs. $63.0B in 2011 » $16.8B in new mortgage originations in Q4 2012 *As of 2012 year-end verbosit y "[We] feel pretty good about the underlying credit data in that mortgage book. Delinquencies continue to improve. The NCLs [nonconforming loans], as you can see, continue to go down … and the amount of loans that had either FICO scores less than 580 or an LTV over 100 percent … those trends are showing favorable movements. The book looks pretty good." —John Gerspach, CFO Sources: CitiMortgage and Citigroup (1/17/2013), Fitch Ratings (12/20/2012, 3/18/2011), Moody's Investors Service (12/18/2012), Standard & Poor's (10/17/2012) 75