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LENDER/SERVICER PROFILE MEGA-SERVICER JPMorgan Chase key personnel Kevin Watters CEO of Mortgage Banking Kevin Race company vitals Headquarters: New York, New York Take a look inside the numbers Phone: 212.270.6000 COO of Mortgage Banking Eric Schuppenhauer JPMorgan Chase & Co. reorganized its corporate structure in the fourth quarter of 2012 to better align its business segments. The Retail Financial Services segment (housing the company's mortgage banking business) and the Card Services & Auto segment were combined to form one business line called Consumer & Community Banking. The company brought in a record $21.3 billion in net income in 2012. Its mortgage banking business reported annual net income of $418 million. Chase has serviced residential loans for more than 66 years and loans in residential mortgage-backed securities for more than 21 years. SVP and Head of Servicing Staffing » Servicing staff: Approx. 30,000 » Servicing sites: 18, plus Chase Homeownership Centers in 28 states and D.C. servicing summary * Portfolio Stats » Residential servicing portfolio: 7.4M loans; $1.05T (UPB) » Third-party servicing: Approx. 70% » MSRs: $7.6B Portfolio Growth Loan Count » 2012: 7.4M » 2011: 8.4M » Annual Change: -12% Unpaid Principal Balance (UPB) » 2012: $1.05T » 2011: $1.19T » Annual Change: -12% MSRs » 2012: $7.6B » 2011: $7.2B » Annual Change: +5% Delinquency Stats » 30+ day delinquency rate: 5.03% » Avg. delinquency period at time of foreclosure: Approx. 24 months Loss Mitigation Stats » More than 930,000 foreclosures prevented since January 2009 » 600,000 mods since January 2009 » 240,000 short sales since January 2009 » $7.96B in consumer relief for 86,000 homeowners under the National Mortgage Settlement at the end of Q3 2012 REO Stats » REO assets: $664M (as of Q3 2012) » Discounted or donated more than 4,200 REOs to nonprofits company's l atest California, New York, Arizona, Florida, Michigan *As of September 30, 2012 January 29, 2013 JPMorgan Chase Announces Third Round of Charitable Grants for Superstorm Sandy Relief JPMorgan Chase (NYSE:JPM) today announced additional donations totaling $900,000 to nonprofits that are dedicated to helping people and small businesses continue their recovery; many by providing assistance to access available funding and obtain financial assistance for losses caused by Superstorm Sandy. This donation is part of the firm's previously announced $5 million charitable commitment to help revive communities impacted by the devastation of the storm this past October. —Business Wire November 5, 2012 MetLife Agrees to Sell Servicing Portfolio to JPMorgan The country's largest life insurance provider is selling its mortgage servicing portfolio to one of the country's biggest mortgage servicers. MetLife, Inc., announced an agreement to sell MetLife Bank, N.A.'s mortgage servicing portfolio to JPMorgan Chase Bank, N.A. The terms of the transaction were not disclosed, but MetLife revealed in a statement the portfolio is worth approximately $70 billion. As a result of the purchase, Chase's $1.1 trillion servicing business is expected to grow by more than 5 percent. —DSNews.com key technology Servicing: LPS' Mortgage Servicing Package (MSP) Recent Implementations: Legacy servicing platforms consolidated, enhancements to reduce processing times, borrower modification portal servicer r atings Fitch Ratings: Residential Primary Servicer » RPS2+; Residential Special Servicer » RSS2+; Residential Master Servicer » RMS2 Moody's Investors Service: Primary Servicer, Prime » SQ2; Primary Servicer, Subprime » SQ2-; Residential Master Servicer » SQ2+ Standard & Poor's: Residential Mortgage Servicer » AVERAGE; Residential Subprime Servicer » AVERAGE; Residential Special Servicer » AVERAGE *All statistics as of end of 2012 unless otherwise noted Sources: JPMorgan Chase (1/16/2013, 1/28/2013), Fitch Ratings (2/21/2012, 6/12/2012), Standard & Poor's (6/12/2012) 76 s tat e s s e r v ic e d* Online: JPMorganChase.com recognition »No. 4 in the 2012 J.D. Power Mortgage Origination Satisfaction Survey, up from No. 12 in 2011 »No. 4 in the 2012 J.D. Power Mortgage Servicer Satisfaction Survey, up from No. 11 in 2011 »Among 2012's "Best Employers for Healthy Lifestyles" by the National Business Group on Health » One of "40 Best Companies for Diversity" in 2012, according to Black Enterprise » Included on Fortune's 2012 list of "World's Most Admired Companies" origination summary * » Originated more than 920,000 mortgages » First mortgage origination volume approx. $190B » Home equity origination volume $2.0B » Outstanding repurchase claims from GSEs: $1.17B » Outstanding repurchase claims from private investors: $887M » Unresolved mortgage insurance rescission notices: $1.01B *Statistics for FY 2012 or as of 2012 year-end know this Chase has pledged to donate 1,000 homes to military veterans by 2016.