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ยป VISIT US ONLINE @ DSNEWS.COM Compiled by the DS News Staff FIVE MINUTES WITH Louis Amaya PAGE 27 CHIEF INVESTMENT OFFICER AND CHIEF OPERATING OFFICER, NATIONAL ASSET DIRECT, INC. INSIDE THE JOURNAL // MOVERS & SHAKERS // ON THE WEB // THE APP SPECTRUM FANNIE MAE AWARDS SERVICERS 4 STAR DESIGNATIONS FOR FIRST TIME Five Fannie Mae who achieved top servicers received quartile results on the "Servicers are record-breaking marks program scorecard, continuing to for their improvements in which measures a improve their servicing loans. For the servicer's effectiveness first time in the history in managing credit processes and of the GSE's Servicer performance. The achieve better Total Achievement results in foreclosure four STAR status also and Rewards (STAR) signifies consistent prevention and program, Fannie Mae processes with customer service." repeatable outcomes assigned the four STAR designation to a select in all reviewed areas as group of servicers. well as achievement of The program began in 2011 and Fannie Mae's credit loss targets. assesses overall servicer performance by "Fannie Mae provided feedback to considering factors such as the delivery of servicers after [the 2011] STAR program foreclosure prevention solutions, customer and many of the servicers in the four service, and operational assessments. STAR group took that feedback and The five servicers that received the four implemented changes to their operations," STAR designation for their performance in a Fannie Mae spokesperson explained. 2012 include Fifth Third Bank; Associated Three STAR designations went to Ally Bank; Green Tree Servicing; Navy Federal Bank, Capital One, Colonial Savings, Credit Union; and Seterus, Inc. EverBank, M&T Bank, Nationstar "It is a sign of great progress to award Mortgage, PHH Mortgage Corporation, four STAR designations for the first time," RBS Citizens, Regions Bank, Third Federal said Leslie Peeler, SVP of Fannie Mae's Savings and Loan, Trustmark National National Servicing Organization. "Servicers Bank, and Wells Fargo. are continuing to improve their processes Servicers that attained three STAR and achieve better results in foreclosure designations achieved above median prevention and customer service. We look results on the scorecard and demonstrated forward to working with all servicers to consistent and standardized processes in build on their strong momentum and make most business operations. sure that homeowners are getting the help Servicers are divided into three peer they need." groups based on the number of Fannie According to Fannie Mae, the four Mae loans they service. A servicer can STAR designation is for servicers achieve up to a five STAR designation. A look at facts you didn't know you couldn't live without A total of $16 trillion in wealth was erased by the financial and housing crises, according to President Obama's Council of Economic Advisers. top10 Take a look inside the numbers State data b i t s HIGHEST RATIOS OF HARP REFINANCES* Percent of All Refis Nevada65.82% Florida56.28% Georgia43.14% Arizona42.72% Michigan40.05% Idaho35.63% Minnesota27.15% Rhode Island 24.73% Oregon24.67% Illinois24.31% State LOWEST RATIOS OF HARP REFINANCES* Percent of All Refis North Dakota 1.02% South Dakota 2.79% Alaska4.38% Nebraska4.70% Oklahoma5.35% Iowa5.50% Vermont5.64% District of Columbia 6.14% Kentucky6.30% Louisiana7.46% Source: Federal Housing Finance Agency *Ratios based on transactions completed in January 2013. U.S. banks made $148 billion in net new mortgage loans in the fourth quarter of 2012, according to the Federal Reserve's Flow of Funds report. 9