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» REO AND Arkansas rank: 21 90+ Day Delinquency Rate Foreclosure Rate February 2013 3.7% Unemployment Rate 3.0% 7.2% year ago 4.3% 2.2% SHORT SALES SPECIALIST 7.3% year-over-year change -14.6% 39.7% -1.4% Top County ClAy CounTy 90+ Day Delinquency Rate SOLD Foreclosure Rate February 2013 3.4% 8.1% year ago 3.8% 6.1% year-over-year change -11.4% 33.0% Top Core-Based Statistical Area GARY CARTER BlyTheville, AR 90+ Day Delinquency Rate Foreclosure Rate 20955 Pathfinder Road, Suite 100 Diamond Bar, CA 91765 d: 909-860-5540, c: 951-315-7327 f: 909-860-8470 mr.sold007@yahoo.com www.garycarterrealtor.com February 2013 4.0% 5.9% year ago 5.5% 4.6% year-over-year change -26.9% 27.8% note: The 90+ day delinquecy rate is the percentage of outstanding mortgage loans that are seriously delinquent. The foreclosure rate is the percentage of outstanding mortgage loans currently in foreclosure. State rank is based on the February 2013 foreclosure rate. All figures are rounded to the nearest decimal. The unemployment rate reflects preliminary February 2013 figures released by the Bureau of Labor Statistics. All other data courtesy of LPS Applied Analytics. IN THE NEWS California rank: 37 90+ Day Delinquency Rate Foreclosure Rate February 2013 2.8% Unemployment Rate 1.5% 9.6% year ago 3.8% 2.9% 10.8% year-over-year change -24.9% -47.4% -11.1% Top County Sierra CounTy 90+ Day Delinquency Rate Foreclosure Rate February 2013 2.0% 2.9% year ago 2.9% 4.3% year-over-year change -30.9% -32.7% Top Core-Based Statistical area Clearlake, Ca 90+ Day Delinquency Rate Foreclosure Rate February 2013 3.5% 2.5% year ago 4.4% 5.1% year-over-year change -20.0% -50.4% note: The 90+ day delinquecy rate is the percentage of outstanding mortgage loans that are seriously delinquent. The foreclosure rate is the percentage of outstanding mortgage loans currently in foreclosure. State rank is based on the February 2013 foreclosure rate. All figures are rounded to the nearest decimal. The unemployment rate reflects preliminary February 2013 figures released by the Bureau of Labor Statistics. All other data courtesy of LPS Applied Analytics. VISIT US ONLINE @ DSNEWS.COM According to the survey, more than 60 percent of the counselors reported Bank of America, Citibank, JPMorgan Chase, and Wells Fargo still dual-track "sometimes," "often," or "always." Counselors in the survey also reported single points of contact (SPOCs) were not accessible, consistent, and knowledgeable. Through the HBOR, homeowners in the state are guaranteed a SPOC from their servicer. However, more than 70 percent of responding counselors found that each of the banks provided SPOCs that were "never," "rarely," or only "sometimes" accessible, consistent, or knowledgeable. More than 60 percent of counselors in the survey also held the view that the five large servicers denied loan modifications to seemingly qualified homeowners either "sometimes," "often," or "always." In addition, more than 60 percent of counselors said the five largest servicers "rarely" or "never" made loan modification decisions within 30 days of receiving a completed loan modification application. The survey was conducted in February and March and included responses from 84 counselors and lawyers who represent hundreds of thousands of homeowners. Counselors Report Dual-Tracking Problems Still Persist BankersLab App Trains Bankers in Collections Management Banks are still falling short of requirements as mandated by the national mortgage settlement and the California Homeowner Bill of Rights (HBOR), according to a California Reinvestment Coalition survey of housing counselors in the state. Dual-tracking, which is when a lender continues foreclosure proceedings against a homeowner who is also pursuing a loan modification, was reported by more than half of the counselors surveyed even though the practice is prohibited. The California HBOR banned the practice in the state as of January 1, 2013. Nationwide, a dual-tracking restriction was placed on five large servicers—Bank of America, Citibank, JPMorgan Chase, Wells Fargo, and Ally—part of the national mortgage settlement. The servicing guidelines for the national settlement took effect October 1, 2012. BankersLab, the minds behind Banc-it: Scoring Edition, announced the launch of another gamified mobile learning app designed to help collections and risk managers stay on top of the latest industry best practices. Banc-it: Collections Edition tests technical knowledge of collections management, scoring, debt collection, and customer service. Players are challenged to "beat the rat race" up the virtual corporate ladder, working from "Intern" up to "Executive" and collecting badges for expertise, speed, and persistence. It also includes a knowledge section to fill in any knowledge gaps the user may have. "Our goal was to create teaching tools that made learning fun without trivializing the content. Mobile learning has provided us with a unique platform with which to engage, educate, and support even the most 81

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