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ACCESS GRANTED: CFPB DATA SEARCHABLE BY STATE Your borrowers are waiting for this call. Resolving homeownership issues begin with borrower contact and communication. Resolve leads the industry in both borrower outreach and borrower contact success. Resolve's multiple borrower contact strategies have been developed and proven over the last 30 years and lead the industry in effective right party contact. Our skilled team re-establishes open communication so that mutually acceptable options can be discussed and successfully implemented. Resolve Solution Services Corporation: Minority Owned Small Business SAS 70 Type II Certified Fully licensed Debt Collector nationwide FDCPA Certified and compliant Decades of success in mortgage loan servicing Resolve's loss mitigation efforts lead the industry: » » » » » » » » » » » » » Re-establishing Borrower Communication Live phone transfers to your staff Multi-tier Skip Tracing Door Knock Services Loan Modification Document Completion Short Sale Facilitation Deed-in-lieu Programs Cash-for-keys Programs Pre-foreclosure Auctions Charge Off Collection Borrower Informational Interviews Completing Borrower Budget Forms Occupancy Verifications mnewell@resolvessc.com || 214.334.2268 24 The Consumer Financial Protection Bureau (CFPB) has expanded its Consumer Complaint Database yet again, now featuring a state-bystate categorical search tool. Also added to the database were complaints covering the issues of money transfers and credit reporting. CFPB director Richard Cordray explained why this access is so important, stating that the "data puts valuable information in the hands of consumers to help them understand what is happening in their states." Specifically addressing mortgage complaints, the new data shows that the current states topping the charts with mortgage complaints are New Hampshire, Maryland, the District of Columbia, Georgia, and Florida. "By adding credit reporting and money transfer complaints to the Consumer Complaint Database, we are making these important markets more transparent and accountable to all consumers," Cordray said. From March, the database has expanded from an already increased 90,000 complaints (including those regarding credit cards, mortgages, student loans, bank accounts, and all other miscellaneous loans) to 113,000 complaints. Regarding the state-by-state search tool, the database has always included five-digit ZIP code information, but the addition of listing the specific state that the complaint came from will allow easier access for localizing data. The CFPB also increased its database by more than 6,000 credit reporting complaints. Credit reports are vital to American consumers, especially when it comes time to try to qualify for a mortgage or other type of loan. Through the CFPB, consumers can lodge formal complaints regarding credit reporting and select from five common issues: incorrect information; problems with a credit reporting company's investigation; importer use of a credit report; inability to get a credit report or credit score; and problems with credit monitoring or identity protection services. STAT INSIGHT 41 Days Median time on market for existing homes in May, down from 72 days in May 2012 and 101 days in September 2011. Source: National Association of Realtors