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42 RUOFF MORTGAGE SELECTS ACES FOR QC NEEDS ACES Quality Management (ACES), a provider of enterprise quality management and control software, has announced that Ruoff Mortgage Company has selected its flagship audit platform ACES Quality Management & Control Software to support the company's origination and servicing quality control (QC) audits. "By prioritizing compliance and loan quality, lenders can gain deeper business insights while staying ahead of ever- changing regulatory requirements. Given Ruoff Mortgage's 70 retail locations throughout the Midwest, as well as its online reach to 45 states, there's a significant amount of compliance ground to cover," ACES CEO Trevor Gauthier said. "Our technology enables lenders to ensure compliance at all levels while also providing lenders with the flexibility to align our system with their unique needs and internal structure to improve internal reviews, communication, and defect remediation, with the overall goal of reducing risk and enhancing loan quality." Ruoff Mortgage selected ACES to help support its quality assurance, quality control, and internal audit processes enterprisewide to help track loan quality and effectively and quickly identify, communicate, and remediate exceptions. Using ACES managed questionnaires, action planning capabilities, and the ACES CONNECT communication portal, Ruoff Mortgage can seamlessly review 300 loans monthly, while communicating report findings internally and reviewing its quality control and assurance procedures. "ACES will tremendously improve our audit accuracy and produce clear, easy- to-read reports in minutes," said Diana Ringer, Chief Compliance Officer at Ruoff Mortgage. "It will help increase productivity, efficiency, and quality, all while controlling overall costs." Ruoff Mortgage is a full-service residential mortgage company with more than 70 retail locations and originates in 45 states through their online consumer direct division. Ruoff Mortgage has a 98.2% customer satisfaction rating, as compiled by CX leader, Customerville. Industry Updates From mergers and acquisitions to cutting-edge tech tools and solutions, here's the company news the industry is talking about this month.