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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 60 November 2023 S P O N S O R E D C O N T E N T O ver the last three decades, I've been fortunate to have the opportunity to build and lead large-scale mortgage servicing and origination operations in bank and nonbank organizations. So when the prospect to join Sagent presented itself in early 2023, it felt like a very natural next step: to bring servicing operations expertise to the software space and help deliver on Sagent's vision to build the fu- ture of America's $13.9 trillion mortgage servicing ecosystem. Powering the future with sophisticated yet simple software must start with these 3 principles that servicers of all sizes care about most: » Creating a world-class Customer Ex- perience for the entire life of the loan. » Driving Cost Control, not just in the price of software, but through tools that lower overall operational cost. » Strong Compliance in an ever-evolv- ing and real-time regulatory environ- ment. And there are 2 critical areas of functionality that make these 3 principles a reality: » A Single User-Experience (UX) and Data Architecture providing a consis- tent interface for all users and unified data across the entire system. » A Cloud-Native, Open-API ecosystem giving servicers operational flexibil- ity to manage easy and inexpensive integrations. This is the blueprint guiding Sagent's strategy to transform our industry, and here's how we're making that happen. Single UX/Data Architecture T he idea of—and demand for—a single UX/data architecture platform in the mortgage industry is not new. A unified platform means end-to-end operability, unified maintenance, and configuration. And a single solution is, by nature, better suited and configured for real-time compliance with real-time policymaking. So what does this really mean? » End-to-end data for the entire loan lifecycle all at the user's fingertips » Comprehensive data analytics that provide real-time visibility for home- owners and associates » Change Management that deploys more rapidly and with greater effec- tiveness aligning with customer expec- tations and the continually evolving regulatory landscape This is technological change that creates a world-class experience for the homeowners throughout the life of their loan and drives stronger retention and greater recapture. Our vision for a completely end-to- end servicing platform is essential to our industry, and is what drives our actions to realize this vision. A Cloud-Native, Open-API Ecosystem W e know change of this magnitude is not easy, but delivering for our servicing customers on customer experi- ence, cost efficiency, and compliance—to- day and tomorrow—is our mission and commitment. And that's where an open ecosystem comes into play. Sustainable innovation becomes nearly impossible if you're working with legacy technology that is not cloud-native and API-friendly. The most topical example of this is artificial intelligence (AI) and large language learning models (LLMs). AI and LLMs have the potential to supercharge servicing operations, but taking those ideas from theory into practice can't happen without cloud extensibility and interoperability to power it. Sagent is mortgage servicing's first and only cloud-native software platform. So, what does that mean for servicers? More Powerful, Cost-Effective Technology and Operations S ervicing technology should make your tech investments go farther and generate greater cost control in IT and operations. Sagent's systems emphasize optimiz- A BLUEPRINT FOR THE FUTURE OF AMERICA'S $13.9 TRILLION SERVICING INDUSTRY B y P E R R Y H I L Z E N D E G E R P E R R Y H I L Z E N D E G E R is the EVP, Servicing at Sagent. Hilzendeger is a 30-year veteran in the consumer finance and mortgage industry and spent time with Homepoint as President of Servicing and Wells Fargo Lending in a variety of leadership positions including head of retail operations, head of servicing operations, senior vice president of default services and senior vice president of real estate servicing.