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November 2023 ยป thefivestar.com 59 F I V E S T A R M E M B E R S H I P S P R O F I L E Subscribe to MortgagePoint and MortgagePoint Digital now! Call 800.856.8060 to take advantage of our special introductory offer! Experts you trust. People you know. News you want. MortgagePoint is putting essential mortgage market news at your fingertips with our new digital edition, now available online via your smartphone, tablet, or computer. Enjoy the magazine at your desk, and tap into MortgagePoint Digital's easily accessible platform anywhere, anytime. Committed to giving originators, servicers, and all lending professionals access to smarter perspectives, MortgagePoint believes it's time to think differently about the mortgage industry. Because the American Dream is evolving . . . are you? Brought to you by & JUNE 2023 PROMOTING D&I IN THE MORTGAGE INDUSTRY NAVIGATING THE WILD, WILD WEST OF DIGITAL CLOSING PROVIDERS MORTGAGE LENDERS ARE MOVING QUICKLY TO ADOPT DIGITAL CLOSINGS. Also in this Issue: RETHINKING REVERSE MORTGAGE LENDING LENDERS TODAY ARE LOOKING AT REVERSE MORTGAGES AS ANOTHER LOAN PRODUCT TO ADD TO THEIR MENU OF OFFERINGS. Better Together Magazine Y O U R T R U S T E D S O U R C E F O R M O R T G A G E B A N K I N G A N D S E R V I C I N G N E W S Q: What are some insights or at least one piece of advice you wish you would have known when you first started in the industry? Be patient at times. People want to do what is right, and many entities have sepa- rate self-interests and goals. It takes many conversations to understand the different drivers and how to suggest changes that have a chance of being implemented. Q: How has being a member of a trade association resulted in business growth for you? Mainly in the relationships I have devel- oped with peers and clients alike. Participat- ing on panels has helped to open conver- sations throughout the industry. It means a lot to me to be able to present solutions to problems through these discussions, and then have clients approach after the session to discuss further. These interactions have developed into very meaningful, career-long relationships for me. Q: What legacy industry impact would you most desire to be known for? I just want to continue to help the indus- try by redefining approaches that are subop- timal: that lead to book loss, loss of property, or introduce audit risk to our clients' shops. At Safeguard, we have developed many pro- grams that get used across the industry: 60 Day to Sale, NYDFS Property Review, FHA Post Sale Impediment Management, Open Order Marketplace for Vendors, Washing- ton and Maine State best practices, etc. We have a couple more ideas in the lab that I'm also very excited about. Q: Are there any other important aspects of PPEF you'd like to spotlight? I want this Forum to become the main problem-solving forum in the industry. There is a lot of buzz around it lately. I think people are starting to see that this commit- tee is built to act. Not every initiative will be successful, and we may discover that existing rules and practices serve the collec- tive interest best. But every member can be assured that those questions will be asked, and stones will be turned over and fully evaluated before we leave a topic.