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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 8 March 2024 M T E C H STEWART VALUATION INTELLIGENCE PARTNERS WITH RESTB.AI ON APPRAISAL OFFERING S tewart Valuation Intelligence (SVI) is teaming up with Restb.ai to bring its AI and computer vision technology to SVI's VALIDITY, the com- pany's family of inspection applications, optimized for iOS and Android. Restb.ai, real estate's AI-powered computer vision solutions provider, will initially integrate its advanced generative AI and computer vision software solu- tions into SVI VALIDITY Pro, utilizing its latest technology to improve property valuation quality. SVI services a partner network with more than 37,000 active ap- praisers, brokers, and agents in the field. "By embedding Generative AI and computer vision directly into VALIDITY, we are not just innovating; we are raising the bar for the entire industry," said Aaron Fowler, President of Stewart Valuation Intelligence. "Generative AI and computer vision will significantly improve consis- tency in the valuation process, ultimately enhancing the overall valuation. This technology delivers a game-changing approach, ensuring that consistency in valuations is not an ideal but table stakes." Last summer, Fannie Mae an- nounced it would use "image recogni- tion" to detect incorrect quality and con- dition ratings. With SVI incorporating Restb.ai image recognition into their data collection process, VALIDITY Pro will expand the reach of Restb.ai's GSE-com- pliant image validation solution. "SVI's reputation as an early adopter of transformative technologies is well- earned," said Nathan Brannen, Chief Prod- uct Officer at Restb.ai. "Their deployment of cutting-edge solutions has consistently elevated industry efficiency. Our shared vision for leading innovation and commit- ment to appraisal modernization is not just about keeping pace but about setting the pace. Integrating AI into the VALIDI- TY exemplifies our mutual dedication to advancing the future of valuation." ACES QUALITY MANAGEMENT RELEASES NEW QC AND COMPLIANCE PROGRAM A CES Quality Management (ACES), a provider of enter- prise quality management and control software for the financial services industry, has announced its newest product offering, ACES Call Monitoring Audit Pack. The Call Monitoring Audit Pack enables lenders and servicers to es- tablish an additional layer of protection quickly and seamlessly within their QC program. ACES Call Monitoring Audit Pack includes custom data fields, ACES managed questionnaires and custom reports configurable to the individual organizations' business needs. "With the rise in higher escrow charges from insurance and property taxes, we expect banks and mortgage servicers will see an uptick in consumer calls, thus creating a clear need for a call monitoring tool as part of their overall quality control program," ACES CEO Trevor Gauthier said. "With so many guidelines to adhere to, a robust Call Monitoring program is critical to identi- fying where improvements are needed to protect your organization from regulato- ry and reputational risk." While ACES users have always been able to perform call monitoring audits by leveraging ACES' customization capa- bilities, the new ACES Call Monitoring Audit Pack gives customers a starting point to quickly and easily leverage the pre-built features. As part of the ACES technology ecosystem, ACES Call Monitoring Audit Pack comes pre-built with the necessary data fields, requirements, and reporting functions to make auditing seamless and will allow servicers to: » Improve service quality and enhance the customer experience; » Identify agent skill gaps as input for coaching and training needs; » Increase productivity; and » Ensure regulatory compliance to avoid high penalty fines. "Given all the economic and environmental change in recent years, servicers have felt the brunt of it all. From COVID-19 to natural disasters, they have been on the frontlines of borrower communications," Gauthier said. "As reg- ulators turn their attention to call moni- toring to ensure consumer protection, at a minimum, servicers need to take action through QC tech to show regulators they are utilizing their resources effectively." LOANLOGICS AND BASECAP ANALYTICS PARTNER ON DATA ACCURACY L oanLogics and BaseCap Analyt- ics have announced a strategic partnership aimed at transform- ing data transparency and accuracy throughout the mortgage industry. Leveraging an open ecosystem approach, the companies have integrated BaseCap's advanced rules engine for automated data validation and transfor- mation and LoanLogics' mortgage-spe- cialized document processing through automated document recognition (ADR) and automated data extraction (ADE) technologies. Together, the technologies empower mortgage lenders and servicers to have greater access to their data while ensuring higher data quality for use in downstream systems and applications. "Our partnership with BaseCap Analytics marks a significant milestone in our quest to raise the bar on quality and improve the efficiency of loan com- merce," said Dave Parker, CEO of Loan- Logics. "Together, we'll be able to forge a pathway toward enhanced data quality and efficiency that lenders and servicers need to navigate the evolving mortgage landscape more effectively." The partnership emerged from the companies' shared mission to improve the quality of loan file data and increase the effectiveness of mortgage pro- cesses. LoanLogics' machine learning