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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 50 December 2024 F E A T U R E S T O R Y violations, and what issues are causing the most problems for cities. Looking ahead, the panel also discussed the po- tential future of code enforcement, such as using AI to identify violations. The agenda next brought attendees "From Claim to Closure: Navigating Expectations Throughout the Hazard Insurance Claims Process." Safeguard's Michael Greenbaum returned to the stage for this session moderated by Jami Sherr, President and CEO at Sterling Claims Management, joined by Baker Breedlove, VP at Lakeview Loan Servic- ing, LLC; Aubrey Gilmore, President of Rutledge Claims Management, Inc.; and Priscilla Rivera, VP, Client & Opera- tional Development at Sterling Claims Management, Inc. They walked through the ins and outs of insurable vs. non-in- surable damages, ranging from water, fire/smoke, and wind/hail to vandalism and theft. They also discussed examples of areas where servicers may be "leaving money on the table," citing data from a study by the Office of Program Policy Analysis & Government Accountability, an office of the Florida Legislature. As the day headed into the home stretch, Lisa Solis, Director, Investor Compliance at Safeguard moderated the day's Investor/Insurer Panel Discussion, featuring insights from William Collins, Director, National Servicing Center at U.S. Department of Housing and Urban Development; Chris Cordina, Real Estate Manager at Fannie Mae; and Geoff Wil- liams, Loss Mitigation Senior Manager at Freddie Mac. They continued the discussion of how servicers and prop pres companies need to address weather-relat- ed property damages and claims. The first full day of programming wrapped up with an "Endnote Address" from Julienne Joseph, Senior Counselor to the Secretary, HUD. Her speech spoke powerfully about the human aspects of what the industry does, focusing on the importance of helping people pursue the American Dream of homeowner- ship. She recounted how her career was shaped by seeing firsthand the struggles of American homeowners and wanting to try to ensure that she helped people avoid those feelings of desperation that come with economic hardships. She shared how she came to work under HUD Secretary Fudge and how the Secretary sought to recruit people who remained "married to [their why]"—to the internal, personal drive to help people and make a difference in the industry. A Focus on Tech, Government, and Servicing T he second day of the conference opened with a Keynote Address from Julia R. Gordon, Assistant Secre- tary for Housing and Federal Housing Commissioner, HUD. With a new Presidential administration set to take the White House in January, Gordon used the keynote as a chance to recount some of the accomplishments she was most proud of from her tenure as Fed- eral Housing Commissioner, including renovation loans, the COVID waterfall