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51 April 2025 » S P E C I A L S E C T I O N BEST IN TECH BEST IN TECH R E C O G N I Z I N G T H E B E S T I N M O R T G A G E T E C H S erviceLink's EXOS® Technologies brings to market unparalleled, game-changing innovations that streamline processes and increase efficiency, transparency, and speed while reducing cost margins and improving cycle times throughout the entire mortgage process. EXOS is the only system in the market that offers a true, end-to-end solution for the entire life of a loan—including real-time scheduling for appraisal and closing appointments and a dig- itized, automated quality control process. Other key features include modernized valuation solutions and rapid title commitments through machine learning, along with compliant eClosings and asset decisioning using predictive modeling. Built in-house by a team of engineers and developers, EXOS creates a streamlined digital mort- gage experience, with consumer satisfaction and lender, servicer, and investor efficiency at the forefront. By digitizing historically manual touchpoints across the industry, EXOS makes it easy for users to scale their offerings based on ever-changing market trends and continues to evolve with the needs of today's lenders, servicers, and investors. ServiceLink's EXOS solutions have aided some of the industry's largest lenders and servicers in digitizing and streamlining key milestones in the mortgage process, increasing transparency and, most importantly, creating a positive consumer experience. EXOS is a cutting-edge solution that drives growth, improves cost efficiency, and has made a positive impact on the overall industry. A s it becomes more com- plex for lenders to build connections with custom- ers in the digital age, Total Expert is humanizing the customer jour- ney with deeper data insights and intelligent automation capabilities purpose-built for modern lenders. Its Customer Intelligence product analyzes data from multiple sources to identify key life events and intent signals, helping lenders understand when customers have a mortgage need. Those insights fuel Total Expert's dynamic Journeys that automati- cally trigger timely, personalized messages across email, text, and other channels—while identifying opportunities for loan officers to reach out directly. Together, these tools help financial institutions connect with customers in more authentic, meaningful ways, providing building blocks to long- term relationships. Since 2022, over 120 financial institutions have implemented Customer Intelligence, driving $30B+ in loan applications and $19B+ in funded loans. Total Expert also powers over 30% of all U.S. home loan transactions, representing $1T+ in volume. TheTotal Expert platform ultimately goes beyond simply collecting and housing data—it turns data into actionable insights, enabling lenders to create deeper relationships and position themselves as trusted financial partners for life. SERVICELINK TOTAL EXPERT What Sets ServiceLink Apart: • ServiceLink leads the way by delivering best-in-class technologies, a full product suite of services, and proven experience, built on a foundation of quality, compliance, and service excellence. • ServiceLink provides valu- ation, title and closing, and flood services to mortgage originators; and default valuation, integrated de- fault title services, vendor invoicing, and claims audit services, as well as field services and auction services to mortgage servicers. • ServiceLink helps clients in the lending industry and beyond achieve their stra- tegic goals, realize greater efficiencies, and better serve their customers. What Sets Total Expert Apart: Key technologies: • Customer Intelligence: AI-driven insights alert lenders to financial activity, enabling customer engage- ment at key life moments. • Dynamic Journeys: Blend digital touchpoints with personal outreach to create personalized experiences. • Engage SMS: Real-time, two-way messaging with built-in compliance guard- rails. • Industry-Leading Compli- ance: Purpose built for the complex needs of financial institutions, ensuring all in- teractions meet regulatory standards. Proven results: • 2x+ Retention Rate: Increas- es loan retention to over 60%, compared to the 18% industry average. • 3x Relationship Growth: Personalized campaigns help lenders cross-sell one new product within the first six months. • 2x Pipeline Growth: Drives 100% more conversions and 20% more closed loans than other platforms. servicelink.com totalexpert.com