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MortgagePoint » Your Trusted Source for Mortgage Banking and Servicing News 4 June 2025 M T E C H SERVICELINK UNVEILS ENHANCEMENTS TO ITS DIGITAL CLOSING SOLUTION S erviceLink announced enhance- ments to its EXOS® Close technol- ogy that provide more flexibility for lenders and borrowers using the technology to schedule their closings in real-time. Enhancements include new options for online and in-branch closings in addition to an instant in-platform de- termination of remote closing eligibility, assessing state and county acceptance requirements, and, with lender approval, automatically giving borrowers who are eligible the immediate option to schedule their closing online. "We're proud to build on the legacy of EXOS Close with these new, easy-to-use enhancements that will further strength- en the lender and borrower experience," said Dave Steinmetz, Division President, Origination Services. "With the tap of a finger, users can instantly choose when, where and how they want to close, and lenders can save money by sunsetting antiquated processes used for in-branch closings, where little to no technology previously existed across the market. Our platform even prepares the borrower for the closing type of their choice, with built- in education every step of the way." The addition of this in-branch sched- uling selection and built-in automated re- mote online notarization (RON) eligibility determination allows lenders to schedule 100% of their closings through EXOS. This option will aid with home equity and refinance transactions, increasing ef- ficiency and transparency in the process. Access to the RON eligibility determina- tion will also empower lenders to adopt and scale eSignings and extend the op- tion for their borrowers to self-schedule their own RON closing event. AI EXAMINES APPRAISAL RISKS A new White Paper from Restb.ai has revealed a significant blind spot in the real estate and mort- MTech gage ecosystem by analyzing over 1,200 real estate appraisals and revealing, for the first time, over $27 billion in potential hidden financial risk linked to poor prop- erty condition and quality adjustments. A recent Restb.ai study reveals per- vasive irregularities and problems with transparency in the way appraisers eval- uate and account for the physical state and quality of a property, two elements that have a direct bearing on lender risk, borrower equity, and property valuation. Importantly, the White Paper offers in- depth information on how appraisers can utilize computer vision to reduce risks by detecting and more precisely justifying condition and quality improvements using objective image-based assessments. "The scale of flawed condition and quality adjustments in appraisals is bigger than most people realize," said Nathan Brannen, Chief Product Officer at Restb. ai. "Most AMCs and lenders simply don't have a quick and easy way to check for these issues, so they ignore the problem and hope for the best. AI finally offers a solution to efficiently manage this risk." The results of this research are consis- tent with previous advisories from Fannie Mae, which listed condition and quality misreporting as one of its top three con- cerns regarding assessment quality. According to the study, these trends may result in systematic overvaluations or undervaluations, which might put lenders and appraisal management firms at risk financially, legally, and in terms of their reputation. Survey Overview: • Restb.ai examined approximately 6,495 comparable homes and 1,271 ap- praisals using its in-house computer vision technology and discovered the following: • A significant risk associated with condition or quality modifications that don't match the actual property is present in one out of every three appraisals. • Warning indications of irregularities that could result in erroneous assess-