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» VISIT US ONLINE @ DSNEWS.COM 69 Property Preservation Guide SPECIAL ADVERTORIAL SECTION SAFEGUARD PROPERTIES MANAGEMENT, LLC KEY PERSONNEL Robert Klein Founder and Chairman Alan Jaffa Chief Executive Officer Greg Robinson Chief Financial Officer and Executive Vice President George Mehok Chief Information Officer Michael Greenbaum Vice President of Operations Staffing » Number of employees: Approx. 1,700 » Vendor/contractor network: Approx. 10,000 GEOGRAPHICAL SCOPE United States, Virgin Islands, Guam and Puerto Rico BUSINESS LINES, SERVICES, AND PRODUCTS: » Property Inspections » Property Preservation » REO Maintenance » REOplus® Marketability Enhancement » Property Repair and Rehabilitation » Hazard Claims Administration » Utility Management » Code Violation Management » Property Registration » MapAlert CORPORATE DETAILS: 7887 Safeguard Circle, Valley View, OH 44125 | 800.852.8306 | safeguardproperties.com COMPANY DESCRIPTION: Safeguard Properties is the nation's largest mortgage field services company and is focused on preserving and protecting its clients' default mortgage assets. The company is supported by a nationwide network of more than 10,000 contractors able to perform preservation and maintenance functions in the United States, Virgin Islands, Guam, and Puerto Rico. COMPANY HISTORY: Safeguard was founded in 1990 by Robert Klein and began as a regional property preserva- tion company serving the Midwest. It has since grown into a national, full-service property preservation company. In 2010, Klein passed the torch to then-COO Alan Jaffa to succeed him as CEO. Klein assumed the role of founder and chairman, and remains a vital part of the industry today. Under Jaffa's visionary leadership, Safeguard has continued to grow via strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiencies to clients, and strategic acquisition. REGULATORY COMPLIANCE: Safeguard is committed to ensuring processes and procedures align with all new and existing laws and regulations. Safeguard is distinguished by its proactive vendor network support that works to ensure operational controls, adequate personnel screening, train- ing, and quality assurance. The company's investment in technology supplements that support with faster and more accurate property updates and data-gathering capabilities. KEY FEATURES/BENEFITS: Safeguard is more than just a property preservation company; it can also be considered a technology company. MapAlert, Safeguard's geo-spatial mapping technology, proactively identifies the impact of severe weather, economic and other geographical events on its clients' portfolios. Safeguard's mobile technology platform utilizes business intelligence and smart script technology to improve accuracy, quality, and timeliness of services. Embedded photo metadata is being used to identify fraudulent photos and block their use. WHAT SETS YOU APART FROM YOUR COMPETITORS: Safeguard Properties is guided by a simple philosophy: Customer Service = Resolution®. This philosophy has been the foundation of the company's success, but it's more than Safeguard's motto. It is a promise to the company's clients that it will deliver services at the highest levels of quality. Safeguard is leading the industry in the development of technologies to ensure compliance with local, state, and federal regulations and has been proactive in developing systems to assure the highest rate of clean audit findings from its clients. Safeguard is vigilant about protecting the security of information, supporting clients' regulatory and internal compliance requirements, and quantifying the quality of the company's performance. In a true spirit of partnership, Safeguard has identified critical issues within the industry, convened national discussions, and led working groups with representation from the mortgage industry, the field service industry, and government to find resolutions. In addition, Safeguard hosts the National Property Preservation Conference, bringing together mortgage industry leaders and servicers to discuss current topics and develop solutions for the future. WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS? Safeguard has built strong relationships and partnerships with local communities and key industry members from code enforcement officers to investors. Safeguard's Com- munity Initiatives Department reaches out at the community level to city officials and code enforcement officers to provide education and assistance. Safeguard has long been in the forefront of bringing creative thinking to the industry table. By critically looking at the issues currently facing the industry and those on the horizon, Safeguard is able to pro- vide solutions to minimize risks to clients and to properties. WHAT ARE THE KEYS TO YOUR SUCCESS: Safeguard's suc- cess and reputation in the mortgage field services industry are built on a fundamental commitment to customer service, a sense of responsibility for the work performed, and a clear and comprehensive understanding of the investor and insurer compliance issues that affect the mortgage industry. Safeguard is committed to building and sharing industry best practices to protect the integrity and value of the nation's housing stock, to deliver the most efficient and cost-effective services in the industry, and to work on behalf of its clients to comply with all regulatory requirements. WHAT INDUSTRY AWARDS, ACCOLADES, AND MILESTONES HAS YOUR BUSINESS ACHIEVED: » Medical Mutual Pillar Award Finalist (2014). Presented by Smart Business Magazine, Safeguard's employee- led Cares Committee is a finalist for the Medical Mutual SHARE Award. » Crain's Cleveland Business FAST 50 (2014). Recognizes the entrepreneurial spirit, innovative business tactics and revenue growth of the 50 fastest-growing companies in Northeast Ohio. » Ernst & Young Entrepreneur of the Year® Award (2013). Alan Jaffa, CEO, was a finalist in the northeast Ohio region in the category of professional services and asset management firms. » Crain's Cleveland Business News CIO of the Year (2013). George Mehok is Safeguard's CIO. » Joe Casa Leadership Award (2012). Robert Klein, Safeguard's founder and chairman, was recognized as the highest standard of professional achievement in the settlement services industries in Northeast Ohio. » Weatherhead 100 Award (1996 – 2014). Weatherhead 100 award winner 17 years straight. In 2010 and 2011, Safeguard received the organization's top award. The Weatherhead 100 recognizes and encourages the truest spirit of entrepreneurialism and rewards those companies that serve that mission in Northeast Ohio. » Crain's Cleveland Business News CFO of the Year (2010). Greg Robinson is Safeguard's CFO.

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