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58 Property Valuations Index SPECIAL ADVERTORIAL SECTION U.S. REAL ESTATE SERVICES (USRES) KEY PERSONNEL Keith Guenther Founder/CEO Michael Bull CFO Angela Hurst SVP, Business Development Rida Sharaf SVP, Real Estate Operations Brad Froelich Chief Appraiser Staffing » Number of company employees: 95 CORPORATE DETAILS: 25520 Commercentre Drive, Lake Forest, California 92630 | 800.760.7036 | sales@usres.com usres.com COMPANY DESCRIPTION: USRES provides an array of management solutions for real estate assets and is a nationally licensed appraisal management company (AMC) offering default, refinance, and origination valuation services. USRES applies a hybrid approach that combines technology and the expertise of industry professionals, completing requests through its nationwide network of more than 20,000 licensed, vetted appraisers and real estate professionals. As a BPO provider, USRES utilizes an in- house staff of licensed appraisers that audit every BPO for content and accuracy. REO disposition services encompass everything from listing agent referral to closing, including procurement, pre-marketing and marketing, occupied management, compliance, closing, and loss prevention. COMPANY HISTORY: Founded in 1992, USRES is a leader in the real estate industry. The company's background in providing a diverse suite of products, together with the expertise of its staff, continually exceeds quality standards for USRES customers. The company credits its success to the establishment of dedicated business units for each of our services, recruiting and training the best professionals in the industry, and establishing lasting relationships with our core business partners. REGULATORY COMPLIANCE: USRES has been in business for more than 20 years, which would not have been possible without a close pulse on regulatory changes over the years. Never before has the legislative environment impacted its customers as it does today, and USRES employs regulatory compliance experts to proactively adapt services and technology and help assure that a customers' business processes are compliant and secure, while identifying ways to improve efficiencies. USRES adheres to all Service Level Agreements, USPAP, HUD, GSE, and other changing guidelines. BUSINESS LINES, SERVICES, AND PRODUCTS: USRES is a nationwide AMC, conducting a variety of default, refinance and origination valuation services including appraisals, BPOs and rental surveys. For ultimate quality, USRES leverages a combination of technology and professional expertise. The company is also a full-service REO disposition provider, handling HOA management, property tax coordination, procurement, pre-marketing and marketing, occupied management, evictions, compliance, closing, and loss prevention. WHAT SETS YOU APART FROM YOUR COMPETITORS?: USRES' longevity sets it apart from other companies. Over the years, they have expanded and adapted their services to meet the changing needs of their customers and the industry as a whole. Their use of a hybrid approach to valuations is unique – by combining the power of technology and automation with the careful eye and knowledge of top industry experts, they are able to emphasize quality while maintaining strict turn times. USRES' software, initially used internally by the company, also sets it apart. The RES. NET platform empowers all parties around a real estate transaction to uphold timelines according to both regulatory compliance and their own business standards. WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS?: USRES has the highest standard possible for turnaround times and accurate values. They provide customers with real world solutions, creating a strategy based on their individual business challenges and unique portfolios. In addition to our providing quality REO disposition and valuation services, USRES clients also benefit from the availability of the company's software, RES.NET. They receive a tool for transparent communication around every transaction and as a result, gain efficiency and improve compliance. The software ensures USRES assigns orders based on turn time, distance, and quality. Through the company's on-site auditors and relationship with Platinum Data, they are also able to apply a thorough, balanced approach to the auditing process. WHAT ARE THE KEYS TO YOUR SUCCESS?: USRES' dedicated team is the key to their long term success. The members of their executive team have deep experience and are true industry experts. At every level, USRES' staff is committed to the highest possible standard for customer service. They have established dedicated business units for each of their products, and the customer service team consistently has a first-call resolution rate of 95 percent. They also attribute more than 20 years of success to the development of strong relationships with business partners, which have enabled them to continue their commitment to service. Nationwide coverage Lake Forest, California Corporate Headquarters