DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.
Issue link: http://digital.dsnews.com/i/594957
56 Property Preservation Guide SPECIAL ADVERTORIAL SECTION SERVICELINK, A BLACK KNIGHT COMPANY KEY PERSONNEL Rod Hatfield Senior Managing Director Stacey Baumann FVP Account Management Gary Archambault National Sales Executive Kelly Johnson National Sales Executive Staffing » Number of company employees: 3,532 COVERAGE AREA » National BUSINESS LINES, SERVICES, AND PRODUCTS: ServiceLink provides a variety of services in every state and locality from property inspec- tions, maintenance, restoration, and registration services for vacant or foreclosed properties. We offer our clients a flexible approach where they can choose from any number of our services. WHAT INDUSTRY AWARDS, ACCO- LADES, AND MILESTONES HAS YOUR BUSINESS ACHIEVED? ServiceLink is actively involved in establishing industry standards and solutions. We are members of the MBA, USFN, and NAMFS. CORPORATE DETAILS: 1400 Cherrington Parkway, Moon Township, PA 15108 | 1.800.777.8759 | Rod.Hatfield@svclnk.com | svclnk.com COMPANY DESCRIPTION: ServiceLink, a Black Knight company, is the premier national provider of transac- tion services to the mortgage and finance industries. ServiceLink delivers valuation, title and closing, and flood services to mortgage originators; end-to-end subservic- ing to mortgage servicers; and default valuation, default and loss mitigation title and closing, field services, and liquidation solutions that support servicer loss mitigation efforts and the foreclosure process. ServiceLink is a field service company dedicated to assisting mortgage servicers in satisfying loan servicing requirements in a challenging regulatory environment. COMPANY HISTORY: Through its predecessor compa- nies, ServiceLink has been providing transaction ser- vices to the mortgage industry for more than 47 years. ServiceLink has transformed how lenders and servicers do business by providing integrated mortgage solutions for the origination, servicing, and default markets. The following is a summary of our history: » 1967—Creation of first vendor management company in the mortgage industry under the name Pennsylvania Property Reports, delivering property reports to mortgage and home equity lenders. » 1983—Expands its offerings to provide appraisal management services. » 2000—Acquisition of appraisal quality control review and collateral risk assessment services. » 2005—Acquisition of ServiceLink, a centralized national lender platform providing title, settlement, appraisal, and default and asset management-related products. » 2007—Acquisition of expanded suite of title, settlement, appraisal, default and asset management- related products, and services using industry-leading technology. » 2009—Acquisition of LoanCare, expanding offering of a full loss mitigation offering. » 2014—Formation of ServiceLink, a Black Knight Company, consisting of Lender Processing Services, Inc. transaction services' businesses and the services offerings previously owned by FNF's ServiceLink division. REGULATORY COMPLIANCE: ServiceLink Field Services (SLFS) is keenly aware of regulatory and investor require- ments, as well as individual municipality and county ordinances. SLFS maintains a thorough and robust regulatory database and process. The individuals that complete this process are highly educated and have been within the default and origination industry for 10+ years. SLFS maintains subscriptions to various regula- tory feeds, which allows SLFS to preserve its regulatory database. Furthermore, SLFS recognizes the constant fluctuations and changes within regulatory and client requirements, and possesses a solid Change Manage- ment process. The Change Management Office (CMO) consistently and effectively tracks and communicates changes to all impacted parties, from internal staff and clients, to the supplier network that conducts field service activities. KEY FEATURES/BENEFITS: ServiceLink Field Services offers a complete range of superior property inspec- tion and preservation services. As the nation's leading provider of customer-centric field service solutions, Ser- viceLink Field Services has more than 40 years of proven experience helping servicers preserve and protect their collateral assets through the foreclosure and REO processes. Our impressive network of certified inspec- tors and contractors continuously meets or exceeds operational and financial performance objectives that are critical to servicer and investor success. WHAT SETS YOU APART FROM YOUR COMPETITORS?: What sets ServiceLink apart from our competitors are the pillars on which we focus. They are as follows: » Quality of product delivered » Regulatory compliance and information sharing with both clients and vendors » The dedication and enthusiasm to provide "World Class" service to both clients and vendors » The technology ServiceLink utilizes is first class, allowing the company to provide the results the clients expect. WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS?: ServiceLink adds the following value propositions in order for our clients to meet or exceed their own expectations: » Dedicated customer service team » Transparency between ServiceLink and the customer » FHA conveyance model that allows ServiceLink to manage the success of the post-sale inventory cycle » Regionalized vendor management model that allows ServiceLink to get closer to the client's asset that any of its peers in the industry » Best in class technology that maximizes both the client and vendor experience WHAT ARE THE KEYS TO YOUR SUCCESS?: The day-to-day management of ServiceLink's key "pillars" (Quality, Compliance, Customer Service, and Technology), along with the strong collaborative and partnering relationships that are fostered with both the client and the vendors in the field, contribute to the suc- cesses of managing the client's needs.