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» VISIT US ONLINE @ DSNEWS.COM 51 Asset Management Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Keith Guenther Founder & Chief Executive Officer Michael Bull Chief Financial Officer Angela Hurst SVP of Business Development Rida Sharaf SVP of Real Estate Operations Rob Pajon SVP of Marketing & Product NUMBER OF COMPANY EMPLOYEES 110 CORPORATE DETAILS: 25520 Commercentre Drive Lake Forest, CA 92630 | 800.760.7036 support@usres.com | usres.com COMPANY DESCRIPTION: USRES's management team is composed of seasoned real estate professionals with extensive experience in all facets of REO management, real estate valuation, loss-mitigation, real estate sales, closings, and property management. COMPANY HISTORY: Founded in 1992, USRES quickly became an industry leader for REO Asset Management, and default valuations. The company's background in providing a diverse suite of products, together with the expertise of its staff, continually exceeds quality standards for USRES customers. BUSINESS LINES, SERVICES, AND PRODUCTS: USRES specializes in the liquidation of assets through a combination of an experienced staff, class leading technology, and superior customer and vendor support. Immediately upon the completion of the REO sale, USRES handles all sales and property management related activities on the seller's behalf. USRES delivers extensive liquidation services and supports a la carte services including HOA Management, Eviction Management, Closing Services, and Property Tax Coordination. WHAT SETS YOU APART FROM YOUR COMPETITORS? USRES assigns dedicated staff members to each phase of the asset management process. Each committed expert specializes in a specific phase of Distressed Asset Management from evictions, and title/closing to offer management and compliance. Segmenting the business allows for concentrated and specialized attention on each segment. With RES. NET, communication between specialists becomes centralized and transparent providing maximum client oversight. In depth management of Key Performance Indicators by the USRES team maintains strict adherence to client and industry standards and results in shorter timelines, controlled expenses, detailed offer negotiation, and complete liquidation oversight. WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS? Customer Service is a core principal that USRES takes very seriously. While competitors may use automated telecommunication systems, the company's 24 years of experience has shown them that a client's needs will always be served best by a responsive and professional staff. The USRES customer service team consistently has a first call resolution rate above 95%, and all clients are provided with direct numbers to executive staff members, ensuring that each client receives the attention they deserve. WHAT ARE THE KEYS TO YOUR SUCCESS? The key to USRES' success as a company has been its organic growth in the industry. With over 24 years of experience in the real estate industry, USRES provides their clients with the confidence necessary to successfully move through any real estate climate. In 2003 USRES created RES.NET in order to produce greater efficiencies. By owning its own technology platform, USRES is able to prioritize and adjust their technology to address both client specific needs and industry wide changes as they arise. SPECIALIZED QUALITY AND CARE » Experience: USRES has been in the business of valuing real estate since 1992 serving the largest financial institutions in the industry. » Technology: USRES utilizes RES.NET's REO platform to maintain maximum management continuity. » Customer Service: Every incoming call is addressed by our experienced and dedicated staff, ensuring the customer needs remain the top priority. » Flexibility: When complications arise we not only repair the problem, we also research the cause and readjust our practices going forward. USRES METRICS GOALS USRES TOTAL PORTFOLIO Avg Days In Pre List <=45 33.98 BPO Avg Days to Complete <=7 5.2 Avg FMV/SalePrice 2.5% margin 103% Avg Days Under Contract <=30 28.1 REO KEY PERFORMANCE METRICS